Enterprise Service Management (ESM) Solution

{
  "buyer": {
    "id": "org-68",
    "name": "Scottish Police Authority"
  },
  "date": "2026-01-16T00:00:00Z",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland - Tender (PCS-T) Web Site at www.publictendersscotland.publiccontractsscotland.gov.uk\r\n It is anticipated that the Authority will upload the tender documentation to PCS-T on Monday 19th January 2026.\r\n A user guide is available at www.publictendersscotland.publiccontractsscotland.gov.uk\r\n Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the\r\n closing time to avoid any last minute problems.\r\n Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\r\n A summary of the expected community benefits has been provided as follows:\r\n Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as:\r\n - Targeted recruitment and training (providing employment and training opportunities/apprenticeships);\r\n - SME and social enterprise development;\r\n - Community engagement;\r\n As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the\r\n Contract.\r\n Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery\r\n The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 30974. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\r\n A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363\r\n Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\r\n A summary of the expected community benefits has been provided as follows:\r\n Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as:\r\n - Targeted recruitment and training (providing employment and training opportunities/apprenticeships);\r\n - SME and social enterprise development;\r\n - Community engagement;\r\n As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the Contract.\r\n Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery.\r\n (SC Ref:820696)",
  "id": "rls-43-JAN547443",
  "initiationType": "tender",
  "language": "EN",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000820696",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-r6ebe6-0000820696",
  "parties": [
    {
      "address": {
        "locality": "Glasgow",
        "postalCode": "G40 4EH",
        "region": "UKM",
        "streetAddress": "2 French Street, Dalmarnock"
      },
      "contactPoint": {
        "email": "procurementtenders@scotland.police.uk",
        "url": "http://www.publictendersscotland.publiccontractsscotland.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "id": "Body governed by public law",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Public order and safety",
            "id": "03",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.spa.police.uk"
      },
      "id": "org-68",
      "identifier": {
        "legalName": "Scottish Police Authority"
      },
      "name": "Scottish Police Authority",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "locality": "Glasgow"
      },
      "contactPoint": {
        "url": "http://"
      },
      "id": "org-65",
      "identifier": {
        "legalName": "Glasgow Sheriff Court"
      },
      "name": "Glasgow Sheriff Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "awardPeriod": {
      "startDate": "2026-02-18T12:00:00Z"
    },
    "bidOpening": {
      "date": "2026-02-18T12:00:00Z"
    },
    "classification": {
      "id": "48517000",
      "scheme": "CPV"
    },
    "communication": {
      "atypicalToolUrl": "http://www.publictendersscotland.publiccontractsscotland.gov.uk"
    },
    "contractTerms": {
      "electronicInvoicingPolicy": "allowed",
      "hasElectronicOrdering": true,
      "hasElectronicPayment": true
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The Authority is seeking to implement and deliver a modern Enterprise Service Management (ESM) solution.",
    "documents": [
      {
        "description": "The Authority is seeking to implement and deliver a modern Enterprise Service Management (ESM) solution.",
        "documentType": "contractNotice",
        "format": "text/html",
        "id": "JAN547443",
        "title": "Enterprise Service Management (ESM) Solution",
        "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547443"
      }
    ],
    "hasRecurrence": false,
    "id": "PROC-25-2988",
    "items": [
      {
        "additionalClassifications": [
          {
            "id": "48517000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "60",
              "name": "Technical",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 3600
        },
        "description": "The Authority is seeking to appoint a suitably experienced and competent Contractor to implement and deliver a modern Enterprise Service Management (ESM) solution.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority."
        },
        "renewal": {
          "description": "The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority."
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "selectionCriteria": {
      "criteria": [
        {
          "description": "SPD Question 4B5 Insurances\r\n SPD Question 4B6 Financial Standing",
          "minimum": "- Employers Liability Insurance (\"GBP\"10 million any one occurrence)\r\n - Public \u0026 Product Liability Insurance (\"GBP\"5 million any one occurrence)\r\n - Professional Indemnity (inc Technology Errors \u0026 Omissions) Insurance (\"GBP\"5 million aggregate with option to reinstate)\r\n - Cyber Security Liability Insurance (\"GBP\"10 million annual aggregate)\r\n - Motor Insurance (if engineers etc attend at the Authority premises.)\r\n The Authority will access a Credit safe report for a Tenderers organisation and use the information contained within to assist with the assessment of the Tenderer\u00e2\u0080\u0099s economic and financial standing. Tenders are asked to provide their company number within the SPD to\r\n allow the Authority to access a Credit Safe Report.\r\n Within such reports, the risk of business failure is expressed as a score of 30 or below (high risk of business failure). In the event that a company is determined to have a risk failure rating of 30 and below i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further.\r\n If you are successful in the award of this contract and your risk failure rating falls below 30 then the SPA reserve the right to remove you from this contract. It is the Contractor\u00e2\u0080\u0099s responsibility to ensure that the information held by Credit Safe is accurate and up to date.\r\n For the avoidance of doubt, the SPA will request a report from Credit Safe following the closing date for the receipt of the Tenders to ensure that the most up to date information is used. Where you are not registered on credit safe e.g. charitable organisations or new start companies/ Sole Traders with less than 3 years trading history, discretionary powers are available to the Director of Finance to consider\r\n abbreviated accounts along with bankers references etc.\r\n Tenderers should be aware that any outstanding County Court Judgements will have a detrimental effect on the rating held by Credit Safe and it is your responsibility to ensure that the information held by Credit Safe is accurate and up to date - failure to do so will result in rejection of your submission.\r\n IMPORTANT NOTE: This requirement is not applicable to Sole Traders/ Charities. Sole Traders/ Charities may be required to provide a bankers reference if successful.",
          "type": "economic"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "http://www.publictendersscotland.publiccontractsscotland.gov.uk",
    "submissionTerms": {
      "bidValidityPeriod": {
        "durationInDays": 180
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-02-18T12:00:00Z"
    },
    "title": "Enterprise Service Management (ESM) Solution"
  }
}