Strategic Digital Partner for Website and Mobile Applications​​

{
  "awards": [
    {
      "id": "ITSW25-134",
      "relatedLots": [
        "1"
      ],
      "status": "unsuccessful",
      "statusDetails": "discontinued"
    }
  ],
  "buyer": {
    "id": "org-246",
    "name": "CalMac Ferries Limited"
  },
  "date": "2026-02-02T00:00:00Z",
  "description": "(SC Ref:822291)",
  "id": "rls-99-FEB548508",
  "initiationType": "tender",
  "language": "EN",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822233",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-r6ebe6-0000822233",
  "parties": [
    {
      "address": {
        "locality": "Gourock",
        "postalCode": "PA19 1QP",
        "region": "UKM",
        "streetAddress": "Ferry Terminal"
      },
      "contactPoint": {
        "email": "ruairidh.black@calmac.co.uk",
        "telephone": "+44 1475650230",
        "url": "http://"
      },
      "details": {
        "classifications": [
          {
            "id": "Body governed by public law",
            "scheme": "TED_CA_TYPE"
          },
          {
            "id": "Ferry Operator",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.calmac.co.uk"
      },
      "id": "org-246",
      "identifier": {
        "legalName": "CalMac Ferries Limited"
      },
      "name": "CalMac Ferries Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "locality": "Greenock",
        "postalCode": "PA15 1TR",
        "streetAddress": "1 Nelson Street"
      },
      "contactPoint": {
        "url": "http://"
      },
      "id": "org-247",
      "identifier": {
        "legalName": "Greenock Sherift Court"
      },
      "name": "Greenock Sherift Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "relatedProcesses": [
    {
      "id": "1",
      "identifier": "2026/S 000-008660",
      "relationship": [
        "planning"
      ],
      "scheme": "EU-OJ"
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.\r\n The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac\u00e2\u0080\u0099s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.\r\n CalMac now seeks a strategic digital partner to provide:\r\n -Ongoing support and maintenance of the existing platform.\r\n -Hosting and infrastructure management within Azure.\r\n -Continuous improvement and iterative enhancements under CalMac\u00e2\u0080\u0099s governance.\r\n -Compliance with security, accessibility, and regulatory standards.\r\n -Capability to deliver future integrations and innovation through structured change control.\r\n The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac\u00e2\u0080\u0099s long-term digital vision.",
    "documents": [
      {
        "description": "CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.\r\n The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac\u00e2\u0080\u0099s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.\r\n CalMac now seeks a strategic digital partner to provide:\r\n -Ongoing support and maintenance of the existing platform.\r\n -Hosting and infrastructure management within Azure.\r\n -Continuous improvement and iterative enhancements under CalMac\u00e2\u0080\u0099s governance.\r\n -Compliance with security, accessibility, and regulatory standards.\r\n -Capability to deliver future integrations and innovation through structured change control.\r\n The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac\u00e2\u0080\u0099s long-term digital vision.",
        "documentType": "awardNotice",
        "format": "text/html",
        "id": "FEB548508",
        "title": "Strategic Digital Partner for Website and Mobile Applications\u00e2\u0080\u008b\u00e2\u0080\u008b",
        "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB548508"
      }
    ],
    "id": "ITSW25-134",
    "items": [
      {
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "70",
              "name": "Technical",
              "type": "quality"
            },
            {
              "description": "30",
              "type": "price"
            }
          ]
        },
        "description": "CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.\r\n The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac\u00e2\u0080\u0099s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.\r\n CalMac now seeks a strategic digital partner to provide:\r\n -Ongoing support and maintenance of the existing platform.\r\n -Hosting and infrastructure management within Azure.\r\n -Continuous improvement and iterative enhancements under CalMac\u00e2\u0080\u0099s governance.\r\n -Compliance with security, accessibility, and regulatory standards.\r\n -Capability to deliver future integrations and innovation through structured change control.\r\n The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac\u00e2\u0080\u0099s long-term digital vision.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive procedure with negotiation",
    "status": "cancelled",
    "title": "Strategic Digital Partner for Website and Mobile Applications\u00e2\u0080\u008b\u00e2\u0080\u008b"
  }
}