The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer Name: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Buyer Address: 1 South Gyle Crescent, Edinburgh, UKM, EH12 9EB
Contact Name: Stephanie Hammel
Contact Email: stephanie.hammel@nhs.scot
Contact Telephone: +44 1312756000
The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.
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External Link: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC544969
Link Title: National Vaccination Programme (ServiceNow Development, Maintenance and Support)
Link Description: The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.
Lot Description: NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code
Lot 1 Status: complete
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Statement of Approach
Document Title: National Vaccination Programme (ServiceNow Development, Maintenance and Support)
Document Description: The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.
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