← Back to opportunities

ServiceNow Platform

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Buyer Contact Info

Buyer Name: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Buyer Address: 1 South Gyle Crescent, Edinburgh, UKM, EH12 9EB

Contact Email: NSS.ITProcurement@nhs.scot

Contact Telephone: +44 1312756000

Status
complete
Procedure
limited
Value
1189684.0 GBP
Published
14 Jan 2026, 00:00
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72000000
Region
n/a
Awarded To
ServiceNow
Official Source
Open Public Contracts Scotland

Description

ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Linked Documents

Some PCS documents require login and recording interest on the source portal before download links are available.

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547137

Link Title: ServiceNow Platform

Link Description: ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Lots

Lot Description: ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Lot 1 Status: complete

Lot 1 Has Options: No

Documents

Document Title: ServiceNow Platform

Document Description: ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "NSS00325",
      "relatedLots": [
        "1"
      ],
      "suppliers": [
        {
          "id": "org-203",
          "name": "ServiceNow"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "411",
        "measure": "bids",
        "relatedLot": "1",
        "value": 1.0
      },
      {
        "id": "412",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 0.0
      },
      {
        "id": "413",
        "measure": "foreignBidsFromEU",
        "relatedLot": "1",
        "value": 1.0
      },
      {
        "id": "414",
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1",
        "value": 0.0
      },
      {
        "id": "415",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 0.0
      }
    ]
  },
  "buyer": {
    "id": "org-22",
    "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
  },
  "contracts": [
    {
      "awardID": "NSS00325",
      "dateSigned": "2025-12-16T00:00:00Z",
      "id": "NSS00325",
      "status": "active",
      "value": {
        "amount": 1189684.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-14T00:00:00Z",
  "description": "(SC Ref:820368)",
  "id": "rls-58-JAN547137",
  "initiationType": "tender",
  "language": "EN",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000820368",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-r6ebe6-0000820368",
  "parties": [
    {
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "region": "UKM",
        "streetAddress": "1 South Gyle Crescent"
      },
      "contactPoint": {
        "email": "NSS.ITProcurement@nhs.scot",
        "telephone": "+44 1312756000",
        "url": "http://"
      },
      "details": {
        "classifications": [
          {
            "id": "Body governed by public law",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Health",
            "id": "07",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
      },
      "id": "org-22",
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
      },
      "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "locality": "Staines",
        "postalCode": "TW18 4TW",
        "region": "UK",
        "streetAddress": "1 Bridge Street, Strata Building"
      },
      "contactPoint": {},
      "details": {
        "scale": "large",
        "url": "http://"
      },
      "id": "org-203",
      "identifier": {
        "legalName": "ServiceNow"
      },
      "name": "ServiceNow",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1DL",
        "streetAddress": "Chambers Street"
      },
      "contactPoint": {
        "url": "http://"
      },
      "id": "org-24",
      "identifier": {
        "legalName": "Sheriff Court House"
      },
      "name": "Sheriff Court House",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.\r\n Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption \u0026 Discovery.",
    "documents": [
      {
        "description": "ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.\r\n Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption \u0026 Discovery.",
        "documentType": "awardNotice",
        "format": "text/html",
        "id": "JAN547137",
        "title": "ServiceNow Platform",
        "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547137"
      }
    ],
    "id": "NSS00325",
    "items": [
      {
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.\r\n Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption \u0026 Discovery.",
        "hasOptions": false,
        "id": "1",
        "status": "complete"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights",
        "id": "D_PROTECT_RIGHTS",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "ServiceNow Platform"
  }
}