Commercial Ticketing and Retail Systems

{
  "buyer": {
    "id": "org-188",
    "name": "Historic Environment Scotland"
  },
  "date": "2025-05-21T00:00:00Z",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=798205.\r\n The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\r\n Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\r\n Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\r\n A summary of the expected community benefits has been provided as follows:\r\n Community benefits will be included as part of the quality submission for stage two of the process.\r\n (SC Ref:798205)\r\n Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=798205",
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  "initiationType": "tender",
  "language": "EN",
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      "address": {
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        "postalCode": "EH9 1SH",
        "region": "UKM75",
        "streetAddress": "Longmore House, Salisbury Place"
      },
      "contactPoint": {
        "email": "procurement@hes.scot",
        "telephone": "+44 1316688866",
        "url": "https://www.publiccontractsscotland.gov.uk/"
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          {
            "id": "National or federal agency/office",
            "scheme": "TED_CA_TYPE"
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          {
            "id": "Tourism, Conservation, Built Environment ",
            "scheme": "COFOG"
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          {
            "id": "Conservation, Built Environment, Heritage, Tourism",
            "scheme": "COFOG"
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            "id": "Tourism, Heritage, Conservation, Built Environment",
            "scheme": "COFOG"
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        ],
        "url": "http://historicenvironment.scot"
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      "id": "org-188",
      "identifier": {
        "legalName": "Historic Environment Scotland"
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      "name": "Historic Environment Scotland",
      "roles": [
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        "centralPurchasingBody"
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    {
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "streetAddress": "27 Chambers Street"
      },
      "contactPoint": {
        "url": "http://"
      },
      "id": "org-29",
      "identifier": {
        "legalName": "Edinburgh Sheriff Court"
      },
      "name": "Edinburgh Sheriff Court",
      "roles": [
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    }
  ],
  "relatedProcesses": [
    {
      "id": "1",
      "identifier": "2025/S 000-008058",
      "relationship": [
        "planning"
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      "scheme": "EU-OJ"
    }
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  "tag": [
    "tender"
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  "tender": {
    "classification": {
      "id": "72222300",
      "scheme": "CPV"
    },
    "contractTerms": {
      "electronicInvoicingPolicy": "allowed",
      "hasElectronicOrdering": true,
      "hasElectronicPayment": true
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Provision of commercial ticketing and retail systems",
    "documents": [
      {
        "description": "Provision of commercial ticketing and retail systems",
        "documentType": "contractNotice",
        "format": "text/html",
        "id": "MAY530790",
        "title": "Commercial Ticketing and Retail Systems",
        "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530790"
      },
      {
        "documentType": "technicalSelectionCriteria",
        "id": "technical"
      },
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        "dateModified": "2025-05-21T12:35:05Z",
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        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "MAY530790-1",
        "title": "PQQ Instructions for Tenderers",
        "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790\u0026idx=1"
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      {
        "dateModified": "2025-05-21T12:35:05Z",
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        "id": "MAY530790-2",
        "title": "HES Commercial Systems PQQ LOT 1 Ticketing",
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        "title": "HES Commercial Systems PQQ LOT 2 Retail",
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        "datePublished": "2025-05-21T12:35:05Z",
        "format": "application/pdf",
        "id": "MAY530790-4",
        "title": "2025 HES Conditions of Contract - SERVICES (May 2025)",
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        "datePublished": "2025-05-21T12:35:05Z",
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        "id": "MAY530790-5",
        "title": "HES Special Terms - SERVICES - Ticketing \u0026 Retail",
        "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY530790\u0026idx=5"
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        "id": "MAY530790-6",
        "title": "HES Responses to Questions Submitted on 10.06.2025",
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    "hasRecurrence": true,
    "id": "HES/C/4301",
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            "region": "UKM75"
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        "id": "2",
        "relatedLot": "2"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Lots 1 and 2",
      "maximumLotsBidPerSupplier": 2147483647
    },
    "lots": [
      {
        "contractPeriod": {
          "durationInDays": 3600
        },
        "description": "Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management.\r\n The following headline areas are within the scope of this ticketing system tender.\r\n - Online ticketing\r\n - Walk-up ticketing\r\n - Ticket collection kiosks\r\n - Travel Trade booking management\r\n - Explorer Passes\r\n - Education bookings\r\n - Admissions Gift Aid Management\r\n - Membership\r\n - Integration to Microsoft Dynamics 365, our primary membership \u0026 CRM System\r\n - Access control for ticket validation\r\n - Payment gateway integrations\r\n - Interface (file export) to Oracle Fusion\r\n - Reporting\r\n Further information can be found in the document attached with this notice.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it\u0027s sole discretion exercise this option."
        },
        "renewal": {
          "description": "The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years)."
        },
        "secondStage": {
          "maximumCandidates": 8,
          "minimumCandidates": 8
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "title": "Ticketing System",
        "value": {
          "amount": 1900000.0,
          "currency": "GBP"
        }
      },
      {
        "contractPeriod": {
          "durationInDays": 3600
        },
        "description": "HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer.\r\n The following headline areas are within the scope of this retail system tender:\r\n - All Retail Buying \u0026 Merchandising Processes\r\n - Warehouse Management for both general product management \u0026 eCommerce fulfilment\r\n - Integration to Shopify to have a fully managed stock ecosystem\r\n - Store Operations \u0026 Compliance\r\n - Mobile PoS for pop-up shops \u0026 event retailing\r\n - EPoS functionality\r\n - Integration to Oracle Fusion\r\n - Integration with Ticketing system\r\n - Reporting\r\n Further information can be found in the document attached with this notice.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "2",
        "options": {
          "description": "The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it\u0027s sole discretion exercise this option."
        },
        "renewal": {
          "description": "The initial contract term will be 5 years with the option to extend for another 3 years and then a final 2 years (5+3+2 contract). The maximum possible contract length if all extensions are used will therefore be 120 months (10 years)."
        },
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "title": "Retail System",
        "value": {
          "amount": 1600000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Restricted procedure",
    "recurrence": {
      "description": "10 years from the original publication if all available extensions are used"
    },
    "secondStage": {
      "invitationDate": "2025-07-28T00:00:00Z"
    },
    "selectionCriteria": {
      "criteria": [
        {
          "description": "HES use Scotbis, an independent provider of business credit reports, to assess the financial standing of tenderers. The overall aim of this assessment is to ensure, as far as possible, that any potential Supplier will not have financial difficulties that endanger their ability to perform the Contract. If financial information cannot be gained from that source Historic Environment Scotland will request that you provide full audited accounts for the last full financial year. If Suppliers cannot provide any of the assurances as detailed above, and it is determined by HES that your financial strength is not adequate, then your company may not pass the financial evaluation. If you can provide the assurances as detailed above, HES may explore these options with you before determining whether your company can be taken forward in this procurement exercise. Bank details may also be sought to support the above.",
          "minimum": "Public and Products liability insurance in the sum of not less than TEN MILLION POUNDS sterling (GBP)\r\n Employers liability insurance in the sum of not less than FIVE MILLION POUNDS sterling (GBP)\r\n Professional Indemnity Insurance in the sum of not less than TEN MILLION POUNDS sterling (GBP)",
          "type": "economic"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk/",
    "submissionTerms": {
      "bidValidityPeriod": {
        "durationInDays": 150
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-07-04T12:00:00Z"
    },
    "title": "Commercial Ticketing and Retail Systems",
    "value": {
      "amount": 3500000.0,
      "currency": "GBP"
    }
  }
}