Managed IT & Telephony services, including support and maintenance

{
  "buyer": {
    "id": "org-106",
    "name": "Atrium Homes"
  },
  "date": "2026-02-16T00:00:00Z",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=822422.\r\n The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\r\n Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\r\n (SC Ref:822422)\r\n Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=822422",
  "id": "rls-39-FEB549631",
  "initiationType": "tender",
  "language": "EN",
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  "ocid": "ocds-r6ebe6-0000822422",
  "parties": [
    {
      "address": {
        "locality": "Kilmarnock",
        "postalCode": "KA1 4PS",
        "region": "UKM93",
        "streetAddress": "Atrium House, 14 Central Avenue"
      },
      "contactPoint": {
        "email": "atrium@shawc.co.uk",
        "telephone": "+44 1563528816",
        "url": "http://www.publiccontractsscotland.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "id": "Housing Association",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.atrium-homes.co.uk"
      },
      "id": "org-106",
      "identifier": {
        "legalName": "Atrium Homes"
      },
      "name": "Atrium Homes",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1RQ",
        "streetAddress": "Parliament House, Parliament Square"
      },
      "contactPoint": {
        "url": "http://"
      },
      "id": "org-107",
      "identifier": {
        "legalName": "Court of Session"
      },
      "name": "Court of Session",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
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  "tender": {
    "classification": {
      "id": "72222300",
      "scheme": "CPV"
    },
    "contractTerms": {
      "electronicInvoicingPolicy": "allowed",
      "hasElectronicPayment": true
    },
    "description": "Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on\u00e2\u0080\u0091premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).",
    "documents": [
      {
        "description": "Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on\u00e2\u0080\u0091premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).",
        "documentType": "contractNotice",
        "format": "text/html",
        "id": "FEB549631",
        "title": "Managed IT \u0026 Telephony services, including support and maintenance",
        "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549631"
      },
      {
        "dateModified": "2026-02-20T08:35:26Z",
        "datePublished": "2026-02-16T14:05:10Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "FEB549631-1",
        "title": "The Specification is Information Only during the SPD Stage. If shortlisted its to be completed."
      },
      {
        "dateModified": "2026-02-20T08:34:24Z",
        "datePublished": "2026-02-20T08:34:24Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "FEB549631-2",
        "title": "This is the updated specification which states the correct tender deadline."
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        "dateModified": "2026-02-20T08:35:26Z",
        "datePublished": "2026-02-20T08:35:26Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "FEB549631-3",
        "title": "The Specification is Information Only during the SPD Stage. If shortlisted its to be completed."
      },
      {
        "dateModified": "2026-02-20T11:16:07Z",
        "datePublished": "2026-02-20T11:16:07Z",
        "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
        "id": "FEB549631-4",
        "title": "Note: This only needs completing by suppliers who are shortlisted as a result of SSQ stage."
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    "id": "ocds-r6ebe6-0000822422",
    "items": [
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            "id": "72222300",
            "scheme": "CPV"
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        "deliveryAddresses": [
          {
            "region": "UKM93"
          }
        ],
        "deliveryLocation": {
          "description": "Atrium House, Central Avenue, Shortlees, Kilmarnock, KA1 4PS"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "70",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "30",
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T00:00:00Z",
          "startDate": "2026-07-01T00:00:00Z"
        },
        "description": "Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end\u00e2\u0080\u0091to\u00e2\u0080\u0091end managed IT services.\r\n The appointed MSP will\r\n (a) assume and continue all current managed services across end\u00e2\u0080\u0091user, server, network, security, voice and connectivity;\r\n (b) lead the adoption of Microsoft 365 and modern endpoint management;\r\n (c) migrate remaining on\u00e2\u0080\u0091premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and\r\n (d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement.\r\n Current estate/services to be continued:\r\n Direct End User support \u0026 operations: Business\u00e2\u0080\u0091hours service desk (08:00\u00e2\u0080\u009318:00 Mon\u00e2\u0080\u0093Fri incl. Bank Holidays), SLA\u00e2\u0080\u0091backed, unlimited remote/on\u00e2\u0080\u0091site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust \u0026 Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning \u0026 remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews.\r\n Security \u0026 tooling bundle: Server backup \u0026 DR, EDR/next\u00e2\u0080\u0091gen anti\u00e2\u0080\u0091malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third\u00e2\u0080\u0091party patching (e.g., Adobe/Sage), and an application allow\u00e2\u0080\u0091listing control.\r\n Connectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall\u00e2\u0080\u0091as\u00e2\u0080\u0091a\u00e2\u0080\u0091Service (TZ570) under contract to April 2028; Ubiquiti U6\u00e2\u0080\u0091Pro managed Wi\u00e2\u0080\u0091Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment.\r\n Additional outcomes sought:\r\n Microsoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention).\r\n Cloud migration \u0026 on\u00e2\u0080\u0091prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch\u00e2\u0080\u0091off.\r\n Proactive strategy \u0026 governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget \u0026 licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans.\r\n Contract type/term: Multi\u00e2\u0080\u0091year managed service with transition\u00e2\u0080\u0091in, steady\u00e2\u0080\u0091state, and optional transformation work\u00e2\u0080\u0091packages (migration/adoption), with exit assistance at end of term.\r\n Supplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution."
        },
        "renewal": {
          "description": "Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total."
        },
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 5
        },
        "selectionCriteria": {
          "description": "Atrium Homes intends to invite a minimum of 5 candidates to tender.\r\n Where more than 5 candidates meet the minimum selection criteria, the following objective weighting will be applied to the case studies provided in SPD Part IV, Section C (Relevant Experience):\r\n - Experience in Cloud Migration \u0026 Legacy Decommissioning: 40%\r\n - Security Management \u0026 CE+ Compliance Readiness: 30%\r\n - Managed Service Delivery (M365/Network/Voice): 20%\r\n - Strategic Governance \u0026 Roadmap Delivery: 10%\r\n Each case study will be scored 0\u00e2\u0080\u00935 based on its relevance to the requirements detailed in the Project Brief. The 5 highest-ranking candidates will be shortlisted."
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Restricted procedure",
    "secondStage": {
      "invitationDate": "2026-03-25T00:00:00Z"
    },
    "selectionCriteria": {
      "criteria": [
        {
          "description": "Bidders must be registered on the Companies House register (or the equivalent in their member state) and provide their unique registration number.\r\n Bidders must confirm they hold any necessary authorisations or memberships of professional organizations required to deliver Managed IT and Cyber Security services within the United Kingdom.\r\n It is a requirement of this contract that the successful provider is registered with the Information Commissioner\u00e2\u0080\u0099s Office (ICO). Bidders must provide their Data Protection Registration Number.",
          "type": "suitability"
        },
        {
          "description": "1. Minimum Yearly Turnover\r\n Requirement: Bidders must have a minimum yearly turnover of 400,000.00\r\n 2. Financial Ratios\r\n Requirement: Bidders must provide their last two years of audited accounts. The Authority will use these to assess Liquidity and Profitability.",
          "minimum": "3. Insurance Requirements\r\n Employer\u00e2\u0080\u0099s Liability Insurance: Minimum 5,000,000.00\r\n Public Liability Insurance: Minimum 5,000,000.00\r\n Professional Indemnity Insurance: Minimum 2,000,000.00\r\n Cyber Liability Insurance: Minimum 1,000,000.00",
          "type": "economic"
        },
        {
          "description": "1. Relevant Examples (SPD Part IV, Section C)\r\n Bidders must provide three case studies from the last three years demonstrating experience in:\r\n - Transitioning a legacy estate (Servers/Network/Voice) to a managed service model.\r\n - Executing complex Microsoft 365 migrations and on-premises decommissioning.\r\n - Supporting organisations in regulated sectors (e.g., Housing, Finance, or Health).",
          "minimum": "2. Technical Staff \u0026 Qualifications\r\n Bidders must confirm that the personnel responsible for the contract hold:\r\n Microsoft Certifications: Relevant \"Solutions Partner\" designations or individual certifications in Azure Administrator Associate and M365 Enterprise Administrator.\r\n Cyber Security: Experience in implementing Cyber Essentials Plus and Zero Trust frameworks.\r\n 3. Quality Assurance and Environmental Management\r\n Quality: Possession of ISO 9001 (Quality Management) or a robust internal equivalent.\r\n Security: Possession of ISO 27001 (Information Security Management).",
          "type": "technical"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
    "submissionTerms": {
      "bidValidityPeriod": {
        "endDate": "2026-09-01T00:00:00Z"
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-03-18T12:00:00Z"
    },
    "title": "Managed IT \u0026 Telephony services, including support and maintenance",
    "value": {
      "amount": 200000.0,
      "currency": "GBP"
    }
  }
}