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Mitel Software and Maintenance

Cardiff and Vale University Health Board

Buyer Contact Info

Buyer Name: Cardiff and Vale University Health Board

Buyer Address: Woodland House, Cardiff, UK, CF14 4HH

Contact Email: Nicola.williams33@wales.nhs.uk

Contact Telephone: +44 2921501500

Status
complete
Procedure
limited
Value
24665.16 GBP
Published
05 Mar 2026, 00:00
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48000000
Region
n/a
Awarded To
Wavenet Ltd
Official Source
Open Sell2Wales

Description

This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594693

Link Title: Mitel Software and Maintenance

Link Description: This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Lots

Lot Description: This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Lot 1 Status: complete

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Quality

Documents

Document Title: Mitel Software and Maintenance

Document Description: This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Full Notice Text

Full notice text Contract award notice Results of the procurement procedure Section I: Contracting entity I.1) Name and addresses Cardiff and Vale University Health Board woodland House Cardiff CF14 4HH UK Telephone: +44 2921501500 E-mail: Nicola.williams33@wales.nhs.uk NUTS: UK Internet address(es) Main address: http://nwssp.nhs.wales/ourservices/procurement-services/ Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221 I.4) Type of the contracting authority Regional or local authority I.5) Main activity Health Section II: Object II.1) Scope of the procurement II.1.1) Title Mitel Software and Maintenance Reference number: CAV-DCO (2025-2026) 274 II.1.2) Main CPV code 48000000 II.1.3) Type of contract Supplies II.1.4) Short description This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure II.1.6) Information about lots This contract is divided into lots: No II.1.7) Total value of the procurement Value excluding VAT: 24 665.16 GBP II.2) Description II.2.2) Additional CPV code(s) 48000000 II.2.3) Place of performance NUTS code: UKL22 Main site or place of performance: University Hospital of Wales (UHW) Heath Park Cardiff CF14 4XW II.2.4) Description of the procurement This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure II.2.5) Award criteria Quality criterion: Quality / Weighting: 90 Price / Weighting:  10 II.2.11) Information about options Options: No II.2.13) Information about European Union funds The procurement is related to a project and/or programme financed by European Union funds: No Section IV: Procedure IV.1) Description IV.1.1) Type of procedure Award of a contract without prior publication of a call for competition Justification for selected award procedure: The procurement falls outside the scope of application of the Directive Explanation The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business‑critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low‑risk, swift procurement process with assured value for money. IV.1.8) Information about Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes Section V: Award of contract Contract No: CAV-DCO (2025 -2026) 274 A contract/lot is awarded: Yes V.2 Award of contract V.2.1) Date of conclusion of the contract 05/03/2026 V.2.2) Information about tenders Number of tenders received: 1 Number of tenders received from SMEs: 0 Number of tenders received from tenderers from EU Member States: 1 Number of tenders received from tenderers from non-EU Member States: 0 Number of tenders received by electronic means: 1 The contract has been awarded to a group of economic operators: No V.2.3) Name and address of the contractor Wavenet Ltd One Central Boulevard, Central Boulevard Solihull B908BG UK Telephone: +44 03332340011 NUTS: UKG32 The contractor is an SME: No V.2.4) Information on value of the contract/lot (excluding VAT) Initial estimated total value of the contract/lot: Total value of the contract/lot: : 24 665.16 GBP V.2.5) Information about subcontracting Section VI: Complementary information VI.3) Additional information (WA Ref:162479) VI.4) Procedures for review VI.4.1) Review body High Court Royal Courts of Justice, The Strand London WC2A 2LL UK Telephone: +44 2079477501 VI.5) Date of dispatch of this notice 05/03/2026

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