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CISCO BREAK/FIX AND LICENSING SUPPORT

Cardiff and Vale University Health Board

Buyer Contact Info

Buyer Name: Cardiff and Vale University Health Board

Buyer Address: Woodland House, Cardiff, UK, CF14 4HH

Contact Email: Nicola.williams33@wales.nhs.uk

Contact Telephone: +44 2921501500

Status
complete
Procedure
limited
Value
162509.78 GBP
Published
03 Mar 2026, 00:00
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72268000
Region
n/a
Awarded To
WHITESPIDER ENTERPRISE SERVICES LIMITED
Official Source
Open Sell2Wales

Description

Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594118

Link Title: CISCO BREAK/FIX AND LICENSING SUPPORT

Link Description: Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Lots

Lot Description: This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

Lot 1 Status: complete

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Quality

Documents

Document Title: CISCO BREAK/FIX AND LICENSING SUPPORT

Document Description: Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Full Notice Text

Full notice text Contract award notice Results of the procurement procedure Section I: Contracting entity I.1) Name and addresses Cardiff and Vale University Health Board woodland House Cardiff CF14 4 UK Telephone: +44 2921501500 E-mail: Nicola.williams33@wales.nhs.uk NUTS: UK Internet address(es) Main address: http://nwssp.nhs.wales/ourservices/procurement-services/ Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221 I.4) Type of the contracting authority Regional or local authority I.5) Main activity Health Section II: Object II.1) Scope of the procurement II.1.1) Title CISCO BREAK/FIX AND LICENSING SUPPORT Reference number: CAV-DIR (2025 -2026) 263 II.1.2) Main CPV code 72268000 II.1.3) Type of contract Services II.1.4) Short description Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre. II.1.6) Information about lots This contract is divided into lots: No II.1.7) Total value of the procurement Value excluding VAT: 162 509.78 GBP II.2) Description II.2.3) Place of performance NUTS code: UKL22 Main site or place of performance: Wales Genomic Health Centre (Canolfan Iechyd Genomig Cymru) Cardiff Edge Business Park Longwood Drive Whitchurch, Cardiff CF14 7YU II.2.4) Description of the procurement This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment. II.2.5) Award criteria Quality criterion: Quality / Weighting: 90 Price / Weighting:  10 II.2.11) Information about options Options: No II.2.13) Information about European Union funds The procurement is related to a project and/or programme financed by European Union funds: No Section IV: Procedure IV.1) Description IV.1.1) Type of procedure Award of a contract without prior publication of a call for competition Justification for selected award procedure: The procurement falls outside the scope of application of the Directive Explanation A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high‑availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco‑specific with a very limited supplier market, meaning re‑tendering would create operational and technical risk without delivering meaningful competition. IV.1.8) Information about Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes Section V: Award of contract Contract No: CAV-DIR (2025 -2026) 263 A contract/lot is awarded: Yes V.2 Award of contract V.2.1) Date of conclusion of the contract 25/02/2026 V.2.2) Information about tenders Number of tenders received: 1 Number of tenders received from SMEs: 0 Number of tenders received from tenderers from EU Member States: 1 Number of tenders received from tenderers from non-EU Member States: 0 Number of tenders received by electronic means: 1 The contract has been awarded to a group of economic operators: No V.2.3) Name and address of the contractor WHITESPIDER ENTERPRISE SERVICES LIMITED 4th Floor Marshalls Mill, Marshall Street Leeds LS119YJ UK Telephone: +44 02037732380 NUTS: UKE42 The contractor is an SME: No V.2.4) Information on value of the contract/lot (excluding VAT) Initial estimated total value of the contract/lot: Total value of the contract/lot: : 162 509.78 GBP V.2.5) Information about subcontracting Section VI: Complementary information VI.3) Additional information (WA Ref:162345) VI.4) Procedures for review VI.4.1) Review body High Court Royal Courts of Justice, The Strand London WC2A 2LL UK Telephone: +44 2079477501 VI.5) Date of dispatch of this notice 03/03/2026

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