OMNICHANEL

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        "description": "This contract provides an integrated, cloud-based\r\n communication platform for the Wales Medicines Advice\r\n Service (WMAS), enhancing accessibility, efficiency, and\r\n collaboration across NHS Wales. The solution unifies\r\n multiple communication routes, including telephone email,\r\n SMS, WhatsApp, social media and chatbot/web assist,\r\n within a single system, supports mobile, tablet, and\r\n desktop use, and ensures NHS compliant secure data\r\n hosting. It offers integration with Consultant Connect and\r\n the Welsh Clinical Portal, real-time reporting and analytics\r\n for monitoring performance, and robust business continuity\r\n arrangements including failover testing and dedicated\r\n support.",
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        "title": "OMNICHANEL",
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        "description": "This contract provides an integrated, cloud-based\r\n communication platform for the Wales Medicines Advice\r\n Service (WMAS), enhancing accessibility, efficiency, and\r\n collaboration across NHS Wales. The solution unifies\r\n multiple communication routes, including telephone email,\r\n SMS, WhatsApp, social media and chatbot/web assist,\r\n within a single system, supports mobile, tablet, and\r\n desktop use, and ensures NHS compliant secure data\r\n hosting. It offers integration with Consultant Connect and\r\n the Welsh Clinical Portal, real-time reporting and analytics\r\n for monitoring performance, and robust business continuity\r\n arrangements including failover testing and dedicated\r\n support",
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    "status": "complete",
    "title": "OMNICHANEL"
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