← Back to opportunities

PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Buyer Contact Info

Buyer Name: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Buyer Address: Alder House, Alder Court,, St Asaph, LL170JL

Contact Name: Emma Burns

Contact Email: emma.burns@wales.nhs.uk

Contact Telephone: +44 1745366812

Status
Unknown
Procedure
n/a
Value
45000.0 GBP
Published
23 Jul 2025, 09:17
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
n/a
Region
n/a
Awarded To
Frontline Communication
Official Source
Open Sell2Wales

Description

The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "id": "ocds-kuma6s-143490-award-153855-28",
      "items": [
        {
          "description": "",
          "id": "ocds-kuma6s-143490-awarditem-153855-28"
        }
      ],
      "suppliers": [
        {
          "id": "org-37",
          "name": "Frontline Communication"
        }
      ],
      "value": {
        "amount": 45000.0,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "ocds-kuma6s-143490-bidsstatistic-153855-28",
        "measure": "bids",
        "value": 1.0
      }
    ]
  },
  "buyer": {
    "id": "org-3",
    "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
  },
  "contracts": [
    {
      "awardID": "ocds-kuma6s-143490-award-153855-28",
      "dateSigned": "2024-09-17T00:00:00Z",
      "id": "ocds-kuma6s-143490-award-153855-28",
      "status": "active"
    }
  ],
  "date": "2025-07-23T09:17:49Z",
  "id": "ocds-kuma6s-143490-release-153855",
  "initiationType": "tender",
  "ocid": "ocds-kuma6s-143490",
  "parties": [
    {
      "address": {
        "locality": "St Asaph",
        "postalCode": "LL170JL",
        "streetAddress": "Alder House, Alder Court, "
      },
      "contactPoint": {
        "email": "emma.burns@wales.nhs.uk",
        "name": "Emma Burns",
        "telephone": "+44 1745366812",
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/"
      },
      "id": "org-3",
      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "locality": "Gloucester",
        "postalCode": "GL13JF",
        "streetAddress": "123 Lansdown Road, "
      },
      "contactPoint": {
        "name": ""
      },
      "id": "org-37",
      "name": "Frontline Communication",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Telephone switchboard services",
        "id": "64214200",
        "scheme": "CPV"
      },
      {
        "description": "Telephone operator services",
        "id": "79511000",
        "scheme": "CPV"
      }
    ],
    "description": "The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.",
    "id": "ocds-kuma6s-143490-tender-153855",
    "mainProcurementCategory": "services",
    "title": "PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function"
  }
}