MHCLG Contact Centre First Line Support Services

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-09-30T23:59:59+01:00",
        "startDate": "2025-10-01T00:00:00+01:00"
      },
      "date": "2025-10-28T00:00:00Z",
      "datePublished": "2025-10-29T12:27:36Z",
      "documents": [
        {
          "datePublished": "2025-10-29T12:27:36Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7"
        },
        {
          "description": "Redacted version of signed contract",
          "documentType": "contractSigned",
          "format": "application/pdf",
          "id": "2",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b756f8a6-fc6a-4d3e-b8c9-59f94ee16b12"
        }
      ],
      "id": "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01283512",
          "name": "XBP Europe Limited"
        }
      ],
      "value": {
        "amount": 12000000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
    "name": "Ministry of Housing, Communities and Local Government"
  },
  "date": "2025-10-29T12:27:37Z",
  "id": "febc0258-e2c6-4fd2-868e-00b4e0c8bbb7-870077",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "SW1P 4DF",
        "streetAddress": "Fry Building, 2 Marsham Street"
      },
      "contactPoint": {
        "email": "commercialtenders@communities.gov.uk",
        "telephone": "03034440000"
      },
      "details": {
        "url": "https://gov.uk/MHCLG"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/CkD254kv",
        "legalName": "Ministry of Housing, Communities and Local Government",
        "scheme": "GB-SRS"
      },
      "name": "Ministry of Housing, Communities and Local Government",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Baronsmede, \r\n20 The Avenue,\r\nEgham,\r\nSurrey, \r\nTW20 9AB,\r\nUnited Kingdom"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-01283512",
      "identifier": {
        "id": "01283512",
        "legalName": "XBP Europe Limited",
        "scheme": "GB-COH"
      },
      "name": "XBP Europe Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-09-30T23:59:59+01:00",
      "startDate": "2025-10-01T00:00:00+01:00"
    },
    "description": "This contract has already been awarded and is being published for transparency purposes.\r\n\r\nOutsourced cloud contact centre as a service, with associated back office and case management solutions.",
    "id": "CPD4130014",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-09-04T17:00:00+01:00"
    },
    "title": "MHCLG Contact Centre First Line Support Services",
    "value": {
      "amount": 12000000,
      "currency": "GBP"
    }
  }
}