Helpdesk System

{
  "awards": [
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      "contractPeriod": {
        "endDate": "2026-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "date": "2025-03-31T00:00:00+01:00",
      "datePublished": "2025-05-16T18:55:37+01:00",
      "documents": [
        {
          "datePublished": "2025-05-16T18:55:37+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20"
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      "id": "ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-281778",
          "name": "Freshworks Technologies UK Limited"
        }
      ],
      "value": {
        "amount": 30420,
        "currency": "GBP"
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  ],
  "buyer": {
    "id": "GB-CFS-197565",
    "name": "Nottingham University Hospitals NHS Trust"
  },
  "date": "2025-05-16T18:55:37+01:00",
  "id": "fcfe369b-a8bf-44b6-afd9-a54868358f20-845794",
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      "address": {
        "countryName": "United Kingdom",
        "locality": "Nottingham",
        "postalCode": "NG5 1PB",
        "streetAddress": "Hucknall Road"
      },
      "contactPoint": {
        "email": "lawrence.matome@nhs.net",
        "name": "Lawrence Matome",
        "telephone": "01159691169"
      },
      "id": "GB-CFS-197565",
      "identifier": {
        "legalName": "Nottingham University Hospitals NHS Trust"
      },
      "name": "Nottingham University Hospitals NHS Trust",
      "roles": [
        "buyer"
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    },
    {
      "address": {
        "streetAddress": "Wework, 26 Hatton Garden, London EC1N 8BR"
      },
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      "id": "GB-CFS-281778",
      "identifier": {
        "legalName": "Freshworks Technologies UK Limited"
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  "tag": [
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  "tender": {
    "additionalClassifications": [
      {
        "description": "System and support services",
        "id": "72250000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Computer-related professional services",
      "id": "72590000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-03-31T23:59:59+01:00",
      "startDate": "2025-04-01T00:00:00+01:00"
    },
    "description": "Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting.\r\n\r\nIn the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system.\r\n\r\nTo prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.",
    "id": "CF-3036900D0O000000rwimUAA",
    "items": [
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            "postalCode": "NG5 1PB"
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    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
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      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-03T12:00:00Z"
    },
    "title": "Helpdesk System",
    "value": {
      "amount": 30420,
      "currency": "GBP"
    }
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}