Oyster Cards Contact Handling Services

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2029-07-31T23:59:59+01:00",
        "startDate": "2025-08-01T00:00:00+01:00"
      },
      "date": "2025-05-16T00:00:00+01:00",
      "datePublished": "2026-02-27T15:19:22Z",
      "description": "Contact Handling Services, including a proportion of both telephony and written correspondence.",
      "documents": [
        {
          "datePublished": "2026-02-27T15:19:22Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408"
        }
      ],
      "id": "ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC202170",
          "name": "Journeycall Limited"
        }
      ],
      "value": {
        "amount": 11500000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
    "name": "TRANSPORT FOR LONDON"
  },
  "date": "2026-02-27T15:19:22Z",
  "id": "e2f8f243-74dd-4d32-b8c3-d90ea8deb408-885637",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "LONDON",
        "postalCode": "E201JN",
        "streetAddress": "5 Endeavour Square"
      },
      "contactPoint": {
        "email": "reecechasey@tfl.gov.uk",
        "name": "Reece Chasey",
        "telephone": "0343 222 1234"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
        "legalName": "TRANSPORT FOR LONDON",
        "scheme": "GB-SRS"
      },
      "name": "TRANSPORT FOR LONDON",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "3 James Chalmers Road\r\nArbroath Enterprise Park\r\nKirkton Industrial Estate\r\nArbroath\r\nDD11 3RQ"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-SC202170",
      "identifier": {
        "id": "SC202170",
        "legalName": "Journeycall Limited",
        "scheme": "GB-COH"
      },
      "name": "Journeycall Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Telephone-answering services",
      "id": "79510000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-07-31T23:59:59+01:00",
      "startDate": "2025-08-01T00:00:00+01:00"
    },
    "description": "Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London\u0027s Oyster Card scheme.",
    "id": "TfL 96841 A",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "London"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2024-09-30T12:00:00+01:00"
    },
    "title": "Oyster Cards Contact Handling Services",
    "value": {
      "amount": 11500000,
      "currency": "GBP"
    }
  }
}