← Back to opportunities

Zendesk Licences (2025)

Government Digital Service

Buyer Contact Info

Buyer Name: Government Digital Service

Buyer Address: The Whitechapel Building, 10 Whitechapel High Street, London, E1 8QS, England

Contact Name: Commissioning Team

Contact Email: commissioning-digital@dsit.gov.uk

Status
complete
Procedure
selective
Value
1098879.0 GBP
Published
15 Jul 2025, 07:27
Deadline
13 May 2025, 22:59
Contract Start
30 Jun 2025, 23:00
Contract End
30 Jun 2027, 22:59
Category
services
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
Zendesk, Inc.
Official Source
Open Contracts Finder

Description

To provide Zendesk licences to Government Digital Service (GDS). Zendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-06-30T23:59:59+01:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "date": "2025-06-18T00:00:00+01:00",
      "datePublished": "2025-07-15T08:27:19+01:00",
      "documents": [
        {
          "datePublished": "2025-07-15T08:27:19+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/df0adc16-7f7a-493c-a926-31ea446f2eb1"
        }
      ],
      "id": "ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-321424",
          "name": "Zendesk, Inc."
        }
      ],
      "value": {
        "amount": 1098879,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-GOR-OT1056",
    "name": "Government Digital Service"
  },
  "date": "2025-07-15T08:27:19+01:00",
  "id": "df0adc16-7f7a-493c-a926-31ea446f2eb1-854320",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "E1 8QS",
        "streetAddress": "The Whitechapel Building, 10 Whitechapel High Street"
      },
      "contactPoint": {
        "email": "commissioning-digital@dsit.gov.uk",
        "name": "Commissioning Team"
      },
      "id": "GB-GOR-OT1056",
      "identifier": {
        "id": "OT1056",
        "legalName": "Government Digital Service",
        "scheme": "GB-GOR"
      },
      "name": "Government Digital Service",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "989 Market St\nSan Francisco\nCA\n94103\nUS"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-321424",
      "identifier": {
        "legalName": "Zendesk, Inc."
      },
      "name": "Zendesk, Inc.",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-06-30T23:59:59+01:00",
      "startDate": "2025-07-01T00:00:00+01:00"
    },
    "description": "To provide Zendesk licences to Government Digital Service (GDS).\r\nZendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.",
    "id": "WP2266",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SW1A 2BQ"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "minValue": {
      "amount": 720576,
      "currency": "GBP"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-05-13T23:59:00+01:00"
    },
    "title": "Zendesk Licences (2025)",
    "value": {
      "amount": 1098879,
      "currency": "GBP"
    }
  }
}