← Back to opportunities

GB-St Helens: Contract Award Notice - Netcall Contact Centre Software

Torus62 Limited

Buyer Contact Info

Buyer Name: Torus62 Limited

Buyer Address: 4 Corporation Street, St Helens, WA9 1LD, UK

Contact Name: Category Manager

Contact Email: procurementteam@torus.co.uk

Contact Telephone: 07718707048

Status
complete
Procedure
Not specified
Value
620640.0 GBP
Published
10 Dec 2025, 10:00
Deadline
16 Nov 2025, 00:00
Contract Start
18 Nov 2025, 00:00
Contract End
17 Nov 2029, 23:59
Category
goods
CPV
72268000 - Software supply services
Region
n/a
Awarded To
Netcall Technology Limited
Official Source
Open Contracts Finder

Description

Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2029-11-17T23:59:59Z",
        "startDate": "2025-11-18T00:00:00Z"
      },
      "date": "2025-11-17T00:00:00Z",
      "datePublished": "2025-12-10T10:00:11Z",
      "documents": [
        {
          "datePublished": "2025-12-10T10:00:11Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e"
        },
        {
          "description": "Please follow this link to view the notice.",
          "documentType": "tenderNotice",
          "id": "2",
          "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1000256950"
        }
      ],
      "id": "ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-328534",
          "name": "Netcall Technology Limited"
        }
      ],
      "value": {
        "amount": 620640,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-318509",
    "name": "Torus62 Limited"
  },
  "date": "2025-12-10T10:00:11Z",
  "id": "d74e545e-d22a-4e90-9243-9576666a1b3e-875296",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa",
  "parties": [
    {
      "address": {
        "countryName": "UK",
        "locality": "St Helens",
        "postalCode": "WA9 1LD",
        "streetAddress": "4 Corporation Street"
      },
      "contactPoint": {
        "email": "procurementteam@torus.co.uk",
        "name": "Category Manager",
        "telephone": "07718707048"
      },
      "id": "GB-CFS-318509",
      "identifier": {
        "legalName": "Torus62 Limited"
      },
      "name": "Torus62 Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Suite 203, Bedford Heights\n        Brickhill Drive\n        Bedford\n        MK417PH"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-CFS-328534",
      "identifier": {
        "legalName": "Netcall Technology Limited"
      },
      "name": "Netcall Technology Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Software supply services",
      "id": "72268000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-11-17T23:59:59Z",
      "startDate": "2025-11-18T00:00:00Z"
    },
    "description": "Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.",
    "id": "BIP1000256950",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "North West"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Not specified",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-11-16T00:00:00Z"
    },
    "title": "GB-St Helens: Contract Award Notice - Netcall Contact Centre Software",
    "value": {
      "amount": 620640,
      "currency": "GBP"
    }
  }
}