ACE 669 ITT - All In Member Services Hub delivery partner

{
  "buyer": {
    "id": "GB-CFS-306115",
    "name": "Arts Council England"
  },
  "date": "2025-02-21T13:55:05Z",
  "id": "d0987778-d682-483e-be13-8d6e6a3f9292-829344",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-45daba0c-a12e-4b36-8c14-c9effdf76216",
  "parties": [
    {
      "address": {
        "countryName": "UK",
        "locality": "Manchester",
        "postalCode": "M1 1FN",
        "streetAddress": "The Hive, 2nd Floor 47 Lever Street"
      },
      "contactPoint": {
        "email": "procurement.services@artscouncil.org.uk",
        "telephone": "+441619344317"
      },
      "id": "GB-CFS-306115",
      "identifier": {
        "legalName": "Arts Council England"
      },
      "name": "Arts Council England",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
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  "tender": {
    "classification": {
      "description": "Customer services",
      "id": "79342300",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-06-30T23:59:59+01:00",
      "startDate": "2025-07-01T00:00:00+01:00"
    },
    "datePublished": "2025-02-21T13:55:05Z",
    "description": "Arts Council England (ACE) are seeking to appoint a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, \u0027everyone\u0027s welcome\u0027. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).",
    "documents": [
      {
        "datePublished": "2025-02-21T13:55:05Z",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/d0987778-d682-483e-be13-8d6e6a3f9292"
      },
      {
        "description": "Please follow this link to view the notice.",
        "documentType": "tenderNotice",
        "id": "2",
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Customer-services./8M5A7BQ89A"
      }
    ],
    "id": "BIP928376735",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2025-03-28T11:00:00Z"
    },
    "title": "ACE 669 ITT - All In Member Services Hub delivery partner",
    "value": {
      "amount": 412000,
      "currency": "GBP"
    }
  }
}