← Back to opportunities

NCC1374 Contact Centre Telephony

Northumberland County Council

Buyer Contact Info

Buyer Name: Northumberland County Council

Buyer Address: County Hall, MORPETH, NE612EF, England

Contact Name: Sabrina Bell

Contact Email: sabrina.bell@northumberland.gov.uk

Contact Telephone: 01670 624843

Status
complete
Procedure
Other - Direct Award
Value
382118.07 GBP
Published
28 Oct 2025, 10:59
Deadline
01 Aug 2025, 11:00
Contract Start
01 Nov 2025, 00:00
Contract End
31 Oct 2028, 23:59
Category
services
CPV
48445000 - Customer Relation Management software package
Region
n/a
Awarded To
Amazon Web Services EMEA Sarl
Official Source
Open Contracts Finder

Description

This product allows us access to the Telephony Platform to enable services to handle customer queries.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-10-31T23:59:59Z",
        "startDate": "2025-11-01T00:00:00Z"
      },
      "date": "2025-10-27T00:00:00Z",
      "datePublished": "2025-10-28T10:59:48Z",
      "documents": [
        {
          "datePublished": "2025-10-28T10:59:48Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/cde544f5-6019-4049-863d-d78ba5562600"
        }
      ],
      "id": "ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-FC034225",
          "name": "Amazon Web Services EMEA Sarl"
        }
      ],
      "value": {
        "amount": 382118.07,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/By5B2FN2",
    "name": "Northumberland County Council"
  },
  "date": "2025-10-28T10:59:48Z",
  "id": "cde544f5-6019-4049-863d-d78ba5562600-869813",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "MORPETH",
        "postalCode": "NE612EF",
        "streetAddress": "County Hall"
      },
      "contactPoint": {
        "email": "sabrina.bell@northumberland.gov.uk",
        "name": "Sabrina Bell",
        "telephone": "01670 624843"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/By5B2FN2",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/By5B2FN2",
        "legalName": "Northumberland County Council",
        "scheme": "GB-SRS"
      },
      "name": "Northumberland County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "1 Principal Place Worship Street London, EC2A 2FA"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-FC034225",
      "identifier": {
        "id": "FC034225",
        "legalName": "Amazon Web Services EMEA Sarl",
        "scheme": "GB-COH"
      },
      "name": "Amazon Web Services EMEA Sarl",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Customer Relation Management software package",
      "id": "48445000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-10-31T23:59:59Z",
      "startDate": "2025-11-01T00:00:00Z"
    },
    "description": "This product allows us access to the Telephony Platform to enable services to handle customer queries.",
    "id": "OPEN28102025095644",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "North East"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Other - Direct Award",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-08-01T12:00:00+01:00"
    },
    "title": "NCC1374 Contact Centre Telephony",
    "value": {
      "amount": 382118.07,
      "currency": "GBP"
    }
  }
}