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Complaints Handling Satisfaction Survey

OFFICE OF RAIL REGULATION

Buyer Contact Info

Buyer Name: OFFICE OF RAIL REGULATION

Buyer Address: 25 Cabot Square, London, E14 4QZ, England

Contact Email: procurementteam@orr.gov.uk

Status
complete
Procedure
open
Value
120000.0 GBP
Published
13 Mar 2025, 13:25
Deadline
21 Feb 2025, 12:00
Contract Start
24 Mar 2025, 00:00
Contract End
31 Mar 2029, 22:59
Category
services
CPV
79311000 - Survey services
Region
n/a
Awarded To
M·E·L Research Ltd
Official Source
Open Contracts Finder

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

Linked Documents

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Opportunity Context

Raw Notice JSON

Expand raw payload 
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