Contact Centre as a Service

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-10-23T23:59:59+01:00",
        "startDate": "2025-10-24T00:00:00+01:00"
      },
      "date": "2025-10-16T00:00:00+01:00",
      "datePublished": "2025-11-04T09:26:17Z",
      "documents": [
        {
          "datePublished": "2025-11-04T09:26:17Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/c146e70b-0de7-438c-a032-5caf41b41417"
        }
      ],
      "id": "ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-07510381",
          "name": "Kerv Digital Limited"
        }
      ],
      "value": {
        "amount": 9187844,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/naZq3B5Q",
    "name": "Money and Pensions Service"
  },
  "date": "2025-11-04T09:26:17Z",
  "id": "c146e70b-0de7-438c-a032-5caf41b41417-870692",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "BEDFORD",
        "postalCode": "EC1N2TD",
        "streetAddress": "Borough Hall"
      },
      "contactPoint": {
        "email": "adrian.curtis@maps.org.uk",
        "name": "Adrian Curtis",
        "telephone": "07738066188"
      },
      "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/naZq3B5Q",
      "identifier": {
        "id": "supplierregistration.cabinetoffice.gov.uk/naZq3B5Q",
        "legalName": "Money and Pensions Service",
        "scheme": "GB-SRS"
      },
      "name": "Money and Pensions Service",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "1 Finsbury Avenue, London"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-07510381",
      "identifier": {
        "id": "07510381",
        "legalName": "Kerv Digital Limited",
        "scheme": "GB-COH"
      },
      "name": "Kerv Digital Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Contact management software package",
      "id": "48333000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-10-23T23:59:59+01:00",
      "startDate": "2025-10-24T00:00:00+01:00"
    },
    "description": "This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually.  The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.",
    "id": "P-0029",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "South East"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-06-19T15:00:00+01:00"
    },
    "title": "Contact Centre as a Service",
    "value": {
      "amount": 9187844,
      "currency": "GBP"
    }
  }
}