24/015 Customer Contact Solution - AWARD

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-05-28T23:59:59+01:00",
        "startDate": "2025-05-29T00:00:00+01:00"
      },
      "date": "2025-03-25T00:00:00Z",
      "datePublished": "2025-06-09T14:45:13+01:00",
      "documents": [
        {
          "datePublished": "2025-06-09T14:45:13+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000"
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-319125",
          "name": "Netcall Technology Limited"
        }
      ],
      "value": {
        "amount": 0,
        "currency": "GBP"
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  ],
  "buyer": {
    "id": "GB-CFS-50970",
    "name": "Tamworth Borough Council"
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  "date": "2025-06-09T14:45:13+01:00",
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        "countryName": "United Kingdom",
        "locality": "Staffs",
        "postalCode": "B79 7BZ",
        "streetAddress": "Lichfield Street, Tamworth"
      },
      "contactPoint": {
        "email": "jennifer-getliff@tamworth.gov.uk",
        "name": "Jennifer Getliff",
        "telephone": "01827 709249"
      },
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      "identifier": {
        "legalName": "Tamworth Borough Council"
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      "name": "Tamworth Borough Council",
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        "streetAddress": "Suite 203 Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, United Kingdom, MK41 7PH"
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      "description": "Software package and information systems",
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    "contractPeriod": {
      "endDate": "2028-05-28T23:59:59+01:00",
      "startDate": "2025-05-29T01:00:00+01:00"
    },
    "description": "Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count.  The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.",
    "id": "IT-38-714-24/015 - AWARD",
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          {
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            "region": "West Midlands"
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      "endDate": "2025-01-24T14:00:00Z"
    },
    "title": "24/015 Customer Contact Solution - AWARD"
  }
}