← Back to opportunities

Customer Experience Tracker 2025

National Highways

Buyer Contact Info

Buyer Name: National Highways

Buyer Address: 2 City Walk, Leeds, LS11 9AR, England

Contact Email: indirectprocurementmailbox@nationalhighways.co.uk

Status
complete
Procedure
selective
Value
349390.0 GBP
Published
13 Mar 2025, 13:43
Deadline
06 Mar 2025, 17:00
Contract Start
13 Mar 2025, 00:00
Contract End
31 Jul 2026, 22:59
Category
services
CPV
73210000 - Research consultancy services
Region
n/a
Awarded To
SYSTRA LIMITED
Official Source
Open Contracts Finder

Description

The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2026-07-31T23:59:59+01:00",
        "startDate": "2025-03-13T00:00:00Z"
      },
      "date": "2025-03-12T00:00:00Z",
      "datePublished": "2025-03-13T13:43:42Z",
      "documents": [
        {
          "datePublished": "2025-03-13T13:43:42Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e"
        }
      ],
      "id": "ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-283217",
          "name": "SYSTRA LIMITED"
        }
      ],
      "value": {
        "amount": 349390,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-239549",
    "name": "National Highways"
  },
  "date": "2025-03-13T13:43:42Z",
  "id": "9fa9697f-c62c-4a6c-81ad-4b471320ff4e-833626",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "Leeds",
        "postalCode": "LS11 9AR",
        "streetAddress": "2 City Walk"
      },
      "contactPoint": {
        "email": "indirectprocurementmailbox@nationalhighways.co.uk"
      },
      "id": "GB-CFS-239549",
      "identifier": {
        "legalName": "National Highways"
      },
      "name": "National Highways",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "3rd Floor, 1 Carey Lane, London, England, EC2V 8AE"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-283217",
      "identifier": {
        "legalName": "SYSTRA LIMITED"
      },
      "name": "SYSTRA LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Research consultancy services",
      "id": "73210000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-07-31T23:59:59+01:00",
      "startDate": "2025-03-13T00:00:00Z"
    },
    "description": "The Customer Experience Tracker will continue to gather insights on customers\u0027 priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.",
    "id": "tender_479847/1461069",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "North East"
          },
          {
            "countryName": "United Kingdom",
            "region": "North West"
          },
          {
            "countryName": "United Kingdom",
            "region": "Yorkshire and the Humber"
          },
          {
            "countryName": "United Kingdom",
            "region": "East Midlands"
          },
          {
            "countryName": "United Kingdom",
            "region": "West Midlands"
          },
          {
            "countryName": "United Kingdom",
            "region": "East of England"
          },
          {
            "countryName": "United Kingdom",
            "region": "London"
          },
          {
            "countryName": "United Kingdom",
            "region": "South East"
          },
          {
            "countryName": "United Kingdom",
            "region": "South West"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-06T17:00:00Z"
    },
    "title": "Customer Experience Tracker 2025",
    "value": {
      "amount": 349390,
      "currency": "GBP"
    }
  }
}