Connect to Work - CRM Software as a Service

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2030-06-25T23:59:59+01:00",
        "startDate": "2025-06-26T00:00:00+01:00"
      },
      "date": "2025-05-16T00:00:00+01:00",
      "datePublished": "2025-06-26T15:07:52+01:00",
      "documents": [
        {
          "datePublished": "2025-06-26T15:07:52+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de"
        },
        {
          "description": "website",
          "id": "2",
          "url": "http://www.cityoflondon.gov.uk"
        },
        {
          "description": "eSourcing Portal",
          "id": "3",
          "url": "https://cityoflondon.ukp.app.jaggaer.com"
        }
      ],
      "id": "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-NI038469",
          "name": "ICONI Software Ltd"
        }
      ],
      "value": {
        "amount": 490208.77,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-319717",
    "name": "The Mayor and Commonalty and Citizens of the City of London"
  },
  "date": "2025-06-26T15:07:52+01:00",
  "id": "9e0afa23-d5f7-4367-a8c5-139284ba61de-851609",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "EC2P 2EJ",
        "streetAddress": "Po Box 270, Guildhall"
      },
      "contactPoint": {
        "email": "taiwo.Muraina@cityoflondon.gov.uk",
        "name": "Taiwo Muraina-Akinboade"
      },
      "id": "GB-CFS-319717",
      "identifier": {
        "legalName": "The Mayor and Commonalty and Citizens of the City of London"
      },
      "name": "The Mayor and Commonalty and Citizens of the City of London",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "ICONI Software Ltd Unit 20 Ormeau Business Park Belfast BT7 2JA"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-NI038469",
      "identifier": {
        "id": "NI038469",
        "legalName": "ICONI Software Ltd",
        "scheme": "GB-COH"
      },
      "name": "ICONI Software Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Customer Relation Management software package",
        "id": "48445000",
        "scheme": "CPV"
      },
      {
        "description": "Communication software package",
        "id": "48510000",
        "scheme": "CPV"
      },
      {
        "description": "Customer Relation Management software development services",
        "id": "72212445",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Software package and information systems",
      "id": "48000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2030-06-25T23:59:59+01:00",
      "startDate": "2025-06-26T00:00:00+01:00"
    },
    "description": "The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment.\r\n\r\nCentral London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London.\r\n\r\nCLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council.\r\n\r\nTo effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance.\r\n\r\nThis was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process. \r\n\r\nThe duration of the agreement is 5 years only.\r\n\r\nAdditional information: \r\nContract has now been awarded to ICONI Software limited.",
    "id": "tender_478635/1492656",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "EC2P 2EJ"
          },
          {
            "countryName": "United Kingdom",
            "region": "London"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (above threshold)",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-02-24T12:00:00Z"
    },
    "title": "Connect to Work - CRM Software as a Service",
    "value": {
      "amount": 490208.77,
      "currency": "GBP"
    }
  }
}