Problem Debt Customer Engagement

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2025-09-09T23:59:59+01:00",
        "startDate": "2024-09-10T00:00:00+01:00"
      },
      "date": "2024-07-31T00:00:00+01:00",
      "datePublished": "2025-05-20T14:21:20+01:00",
      "documents": [
        {
          "datePublished": "2025-05-20T14:21:20+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02"
        }
      ],
      "id": "ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-317915",
          "name": "SIGMA CONNECTED LTD"
        }
      ],
      "value": {
        "amount": 40000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-84980",
    "name": "Folkestone and Hythe District Council"
  },
  "date": "2025-05-20T14:21:20+01:00",
  "id": "945317fc-32c0-454e-8263-bd4383f06a02-846138",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "Folkestone",
        "postalCode": "CT20 2QY",
        "streetAddress": "Civic Centre"
      },
      "contactPoint": {
        "email": "mhairi.richards@folkestone-hythe.gov.uk",
        "name": "Mhairi Richards",
        "telephone": "+44 1303853401"
      },
      "details": {
        "url": "https://www.folkestone-hythe.gov.uk/council-transparency/procurement-information"
      },
      "id": "GB-CFS-84980",
      "identifier": {
        "legalName": "Folkestone and Hythe District Council"
      },
      "name": "Folkestone and Hythe District Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "B4 7LR"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-317915",
      "identifier": {
        "legalName": "SIGMA CONNECTED LTD"
      },
      "name": "SIGMA CONNECTED LTD",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Administrative social services",
        "id": "85321000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Collection agency services",
      "id": "79940000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2025-09-09T23:59:59+01:00",
      "startDate": "2024-09-10T00:00:00+01:00"
    },
    "description": "ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.",
    "id": "SHEPWAY001-DN735751-91026515",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "South East"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2024-06-09T23:59:00+01:00"
    },
    "title": "Problem Debt Customer Engagement",
    "value": {
      "amount": 40000,
      "currency": "GBP"
    }
  }
}