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Award Notice - Contact centre services

Companies House

Buyer Contact Info

Buyer Name: Companies House

Buyer Address: Crown Way, CARDIFF, CF14 3UZ, GB

Contact Name: Commercial Delivery Team

Contact Email: commercial@companieshouse.gov.uk

Status
complete
Procedure
selective
Value
23831000.0 GBP
Published
27 Feb 2026, 18:22
Deadline
09 Dec 2024, 13:00
Contract Start
16 Jul 2025, 23:00
Contract End
17 Nov 2028, 23:59
Category
services
CPV
75100000 - Administration services
Region
n/a
Awarded To
Serco Limited
Official Source
Open Contracts Finder

Description

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

Linked Documents

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Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-11-17T23:59:59Z",
        "startDate": "2025-07-17T00:00:00+01:00"
      },
      "date": "2025-07-21T00:00:00+01:00",
      "datePublished": "2026-02-27T18:22:31Z",
      "documents": [
        {
          "datePublished": "2026-02-27T18:22:31Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "3",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/93aace33-505d-44ed-af5b-59c131783d98"
        },
        {
          "description": "ORDER FORM - CH-1524 P171 Contact Centre v4  FINAL Redacted",
          "format": "application/pdf",
          "id": "4",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f55eef33-51f3-461e-957c-a98e8ba4c944"
        },
        {
          "description": "Complete_with_Docusign_ORDER_FORM_-_CH-1524_",
          "format": "application/pdf",
          "id": "5",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6518dd1e-6c18-44ac-a282-0109c4c33d53"
        }
      ],
      "id": "ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1-2",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-267232",
          "name": "Serco Limited"
        }
      ],
      "value": {
        "amount": 23831000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-320475",
    "name": "Companies House"
  },
  "date": "2026-02-27T18:22:31Z",
  "id": "93aace33-505d-44ed-af5b-59c131783d98-886453",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1",
  "parties": [
    {
      "address": {
        "countryName": "GB",
        "locality": "CARDIFF",
        "postalCode": "CF14 3UZ",
        "streetAddress": "Crown Way"
      },
      "contactPoint": {
        "email": "commercial@companieshouse.gov.uk",
        "name": "Commercial Delivery Team"
      },
      "id": "GB-CFS-320475",
      "identifier": {
        "legalName": "Companies House"
      },
      "name": "Companies House",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Serco House, 16 Bartley Wood Business Park RG27 9UY"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-CFS-267232",
      "identifier": {
        "legalName": "Serco Limited"
      },
      "name": "Serco Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Call centre",
        "id": "79512000",
        "scheme": "CPV"
      },
      {
        "description": "Customer services",
        "id": "79342300",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Administration services",
      "id": "75100000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-11-17T23:59:59Z",
      "startDate": "2025-07-17T00:00:00+01:00"
    },
    "description": "Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.",
    "id": "CF-0014400D3z000002KGVVEA4",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "CF14 3UZ"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2024-12-09T13:00:00Z"
    },
    "title": "Award Notice - Contact centre services",
    "value": {
      "amount": 23831000,
      "currency": "GBP"
    }
  }
}