Tenant Satisfaction Measure (TSM) Surveys 2025

{
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        "endDate": "2027-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "date": "2025-03-10T00:00:00Z",
      "datePublished": "2025-03-31T09:21:54+01:00",
      "documents": [
        {
          "datePublished": "2025-03-31T09:21:54+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/8dfe84db-167d-43a8-afc9-d30a3ce13b7d"
        }
      ],
      "id": "ocds-b5fd17-12cec5e3-8b76-4029-b3d3-0ac92524f1d2-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-3503391",
          "name": "Acuity Research \u0026 Practice Ltd"
        }
      ],
      "value": {
        "amount": 39520,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
    "name": "WEST KENT HOUSING ASSOCIATION"
  },
  "date": "2025-03-31T09:21:54+01:00",
  "id": "8dfe84db-167d-43a8-afc9-d30a3ce13b7d-837220",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-12cec5e3-8b76-4029-b3d3-0ac92524f1d2",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "SEVENOAKS",
        "postalCode": "TN131AX",
        "streetAddress": "101 London Road"
      },
      "contactPoint": {
        "email": "tenders@wkha.org.uk"
      },
      "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
      "identifier": {
        "id": "supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
        "legalName": "WEST KENT HOUSING ASSOCIATION",
        "scheme": "GB-SRS"
      },
      "name": "WEST KENT HOUSING ASSOCIATION",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "35 Mount Pleasant, \r\nBishops Tawton, \r\nDevon, \r\nEX32 0AQ"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-3503391",
      "identifier": {
        "id": "3503391",
        "legalName": "Acuity Research \u0026 Practice Ltd",
        "scheme": "GB-COH"
      },
      "name": "Acuity Research \u0026 Practice Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Customer satisfaction survey",
      "id": "79342311",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-03-31T23:59:59+01:00",
      "startDate": "2025-04-01T00:00:00+01:00"
    },
    "description": "*This is for information only, as the contract has been awarded* \r\nThe Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year.  These are a set of measures that help:\r\n\u2022\tEnable tenants to understand and assess how well their landlord is performing.\r\n\u2022\tProvide us with invaluable insights and feedback, so we can take action and improve our services.\r\n\u2022\tThe Regulator to monitor and evaluate our performance.\r\nWest Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator\u0027s guidelines. The full details of the services are set out in the Specification.",
    "id": "West Kent Housing Association - TSMs 2025",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "TN13 1AX"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Competitive quotation (below threshold)",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-02-24T12:00:00Z"
    },
    "title": "Tenant Satisfaction Measure (TSM) Surveys 2025",
    "value": {
      "amount": 39520,
      "currency": "GBP"
    }
  }
}