Contact Centre Services

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2030-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "date": "2025-11-17T00:00:00Z",
      "datePublished": "2025-12-19T14:37:49Z",
      "documents": [
        {
          "datePublished": "2025-12-19T14:37:49Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/7276d704-d30b-4954-ae6d-df39625aea16"
        }
      ],
      "id": "ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02299747",
          "name": "Capita Business Services Ltd"
        }
      ],
      "value": {
        "amount": 9142634,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/XjVA96JU",
    "name": "KENT COUNTY COUNCIL"
  },
  "date": "2025-12-19T14:37:49Z",
  "id": "7276d704-d30b-4954-ae6d-df39625aea16-876464",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "MAIDSTONE",
        "postalCode": "ME14 1XQ",
        "streetAddress": "County Hall"
      },
      "contactPoint": {
        "email": "Kelly.Roberts@kent.gov.uk",
        "name": "Kelly Roberts"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/XjVA96JU",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/XjVA96JU",
        "legalName": "KENT COUNTY COUNCIL",
        "scheme": "GB-SRS"
      },
      "name": "KENT COUNTY COUNCIL",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "First Floor, 2 Kingdom Street, Paddington, London, W2 6BD"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-02299747",
      "identifier": {
        "id": "02299747",
        "legalName": "Capita Business Services Ltd",
        "scheme": "GB-COH"
      },
      "name": "Capita Business Services Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Call centre",
      "id": "79512000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2030-03-31T23:59:59+01:00",
      "startDate": "2026-04-01T00:00:00+01:00"
    },
    "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. \r\n\r\nCapita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:\r\n\r\n\u2022\t24 hours, 7 days a week service provision (essential provision only Out of Hours)\r\n\u2022\tkey telephony services for KCC\u0027s customer contacts\r\n\u2022\tEmergency calls\r\n\u2022\tHarnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
    "id": "SC230157",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "ME14 1XQ"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive procedure with negotiation (above threshold)",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-08-27T12:00:00+01:00"
    },
    "title": "Contact Centre Services",
    "value": {
      "amount": 9142634,
      "currency": "GBP"
    }
  }
}