Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

{
  "buyer": {
    "id": "GB-CFS-180097",
    "name": "Stonewater Limited"
  },
  "date": "2025-01-13T17:10:04Z",
  "id": "619d8114-be1f-4dc1-ad53-0dfd52331d5a-816734",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990",
  "parties": [
    {
      "address": {
        "countryName": "UK",
        "locality": "Leicester",
        "postalCode": "LE8 6EP",
        "streetAddress": "Suite C, Lancaster House, Enderby Road"
      },
      "contactPoint": {
        "email": "andrew.russell@stonewater.org",
        "telephone": "+447387024336"
      },
      "id": "GB-CFS-180097",
      "identifier": {
        "legalName": "Stonewater Limited"
      },
      "name": "Stonewater Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "classification": {
      "description": "Software programming and consultancy services",
      "id": "72200000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-03-31T23:59:59+01:00",
      "startDate": "2025-04-01T00:00:00+01:00"
    },
    "datePublished": "2025-01-13T17:10:04Z",
    "description": "Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce\u0027s Customer Relationship Management (CRM) solution, hereafter referred to as \u0027The Tender\u0027. \r\n      \r\n      The implementation of the chosen CRM solution is part of Stonewater\u0027s journey towards achieving a number of key business objectives:\r\n      \u2022Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience.\r\n      \u2022Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks.\r\n      \u2022Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.",
    "documents": [
      {
        "datePublished": "2025-01-13T17:10:04Z",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a"
      },
      {
        "description": "Please follow this link to view the notice.",
        "documentType": "tenderNotice",
        "id": "2",
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V"
      }
    ],
    "id": "BIP916693915",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-02-12T17:00:00Z"
    },
    "title": "Salesforce Customer Relationship Management (CRM) Solution Delivery Partner",
    "value": {
      "amount": 1200000,
      "currency": "GBP"
    }
  }
}