← Back to opportunities

Generative AI for customer contact - Enabling Phase

DEFRA

Buyer Contact Info

Buyer Name: DEFRA

Buyer Address: Seacole Building, London, SW1P 3JR, United Kingdom

Contact Name: DEFRA

Contact Email: defra.helpline@defra.gov.uk

Contact Telephone: 03459335577

Status
complete
Procedure
selective
Value
133875.0 GBP
Published
31 Jul 2025, 14:37
Deadline
31 Jul 2025, 11:00
Contract Start
03 Aug 2025, 23:00
Contract End
06 Oct 2025, 22:59
Category
services
CPV
79411000 - General management consultancy services
Region
n/a
Awarded To
Methods Business and Digital Technology Ltd.
Official Source
Open Contracts Finder

Description

A 9-week project to build the foundations for a project to evaluate the effectiveness of Generative AI for three live use cases, in order to build robust evidence to support future investment

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2025-10-06T23:59:59+01:00",
        "startDate": "2025-08-04T00:00:00+01:00"
      },
      "date": "2025-07-31T00:00:00+01:00",
      "datePublished": "2025-07-31T15:37:26+01:00",
      "documents": [
        {
          "datePublished": "2025-07-31T15:37:26+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/50911725-3636-48c4-a76f-24be7e5f20e0"
        }
      ],
      "id": "ocds-b5fd17-94e9781a-ae4a-40c4-ba97-0a79db6d05a1-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-228044",
          "name": "Methods Business and Digital Technology Ltd."
        }
      ],
      "value": {
        "amount": 133875,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-251591",
    "name": "DEFRA"
  },
  "date": "2025-07-31T15:37:26+01:00",
  "id": "50911725-3636-48c4-a76f-24be7e5f20e0-857089",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-94e9781a-ae4a-40c4-ba97-0a79db6d05a1",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P 3JR",
        "streetAddress": "Seacole Building"
      },
      "contactPoint": {
        "email": "defra.helpline@defra.gov.uk",
        "name": "DEFRA",
        "telephone": "03459335577"
      },
      "id": "GB-CFS-251591",
      "identifier": {
        "legalName": "DEFRA"
      },
      "name": "DEFRA",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Saffron House \r\n\r\n6-10 Kirby Street \r\n\r\nLondon \r\n\r\nEngland \r\n\r\nEC1N 8TS EC1N 8TS"
      },
      "id": "GB-CFS-228044",
      "identifier": {
        "legalName": "Methods Business and Digital Technology Ltd."
      },
      "name": "Methods Business and Digital Technology Ltd.",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "General management consultancy services",
      "id": "79411000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2025-10-06T23:59:59+01:00",
      "startDate": "2025-08-04T00:00:00+01:00"
    },
    "description": "A 9-week project to build the foundations for a project to evaluate the \r\neffectiveness of Generative AI for three live use cases, in order to build robust \r\nevidence to support future investment",
    "id": "CF-0519700D8d000003VQwdEAG",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SW1P 3JR"
          },
          {
            "countryName": "United Kingdom",
            "region": "London"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-07-31T12:00:00+01:00"
    },
    "title": "Generative AI for customer contact - Enabling Phase",
    "value": {
      "amount": 133875,
      "currency": "GBP"
    }
  }
}