Omni-channel

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-06-29T23:59:59+01:00",
        "startDate": "2025-06-30T00:00:00+01:00"
      },
      "date": "2025-06-30T00:00:00+01:00",
      "datePublished": "2025-07-16T12:31:03+01:00",
      "documents": [
        {
          "datePublished": "2025-07-16T12:31:03+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8"
        }
      ],
      "id": "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03644452",
          "name": "Sabio Ltd"
        }
      ],
      "value": {
        "amount": 2100000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/N39T6fym",
    "name": "BROMFORD FLAGSHIP LIMITED"
  },
  "date": "2025-07-16T12:31:03+01:00",
  "id": "48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "WOLVERHAMPTON",
        "postalCode": "WV10 6TB",
        "streetAddress": "Venture Court,, Broadlands,"
      },
      "contactPoint": {
        "email": "procurement.team@bromford.co.uk",
        "name": "Laura Ahmed",
        "telephone": "01902396887"
      },
      "details": {
        "url": "https://www.bromford.co.uk/"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/N39T6fym",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/N39T6fym",
        "legalName": "BROMFORD FLAGSHIP LIMITED",
        "scheme": "GB-SRS"
      },
      "name": "BROMFORD FLAGSHIP LIMITED",
      "roles": [
        "buyer"
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    },
    {
      "address": {
        "streetAddress": "12th Floor, Blue Fin Building\r\n110 Southwark Street\r\nLondon\r\nSE1 0SU"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-03644452",
      "identifier": {
        "id": "03644452",
        "legalName": "Sabio Ltd",
        "scheme": "GB-COH"
      },
      "name": "Sabio Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Telecommunication consultancy services",
        "id": "71316000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Telecommunications services",
      "id": "64200000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-06-29T23:59:59+01:00",
      "startDate": "2025-06-30T00:00:00+01:00"
    },
    "description": "Omnichannel Project Vision\r\nWe are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. \r\nOur goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix \r\nof channels.\r\n To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery \u0026 support partner that will enable us to:\r\n\u2022 Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.\r\n\u2022 Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.\r\n\u2022 Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.\r\n\u2022 Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.\r\n\u2022 Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.",
    "id": "CON-70359",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "WV10 6TB"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-06-01T12:00:00+01:00"
    },
    "title": "Omni-channel",
    "value": {
      "amount": 2100000,
      "currency": "GBP"
    }
  }
}