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Cloud Based Contact Centre

National Highways

Buyer Contact Info

Buyer Name: National Highways

Buyer Address: National Highways, The Cube, Birmingham, B1 1RN, England

Contact Name: National Highways

Contact Email: enterprisesystemsprocurement@nationalhighways.co.uk

Status
complete
Procedure
selective
Value
686656.8 GBP
Published
02 Jul 2025, 13:24
Deadline
30 Mar 2025, 23:00
Contract Start
31 Mar 2025, 23:00
Contract End
31 Mar 2028, 22:59
Category
services
CPV
71311210 - Highways consultancy services
Region
n/a
Awarded To
Fohen Ltd.
Official Source
Open Contracts Finder

Description

This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

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