Software Support and Maintenance for ITSM

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "date": "2025-07-03T00:00:00+01:00",
      "datePublished": "2025-07-07T09:28:44+01:00",
      "documents": [
        {
          "datePublished": "2025-07-07T09:28:44+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/40e70d71-0edc-4176-8bae-f673d07cdb27"
        }
      ],
      "id": "ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02972424",
          "name": "SUNRISE"
        }
      ],
      "value": {
        "amount": 29000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/2gx98Qm7",
    "name": "THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE"
  },
  "date": "2025-07-07T09:28:44+01:00",
  "id": "40e70d71-0edc-4176-8bae-f673d07cdb27-853064",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-3eff8003-fb77-4534-be9f-0eaaa012ab92",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "LINCOLN",
        "postalCode": "LN22LT",
        "streetAddress": "DEEPDALE LANE"
      },
      "contactPoint": {
        "email": "deborah.walker@lincs.police.uk",
        "name": "Debbie Walker",
        "telephone": "07393252871"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/2gx98Qm7",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/2gx98Qm7",
        "legalName": "THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE",
        "scheme": "GB-SRS"
      },
      "name": "THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "CHURCH WALK\nTR1 1JH\nGB"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-02972424",
      "identifier": {
        "id": "02972424",
        "legalName": "SUNRISE",
        "scheme": "GB-COH"
      },
      "name": "SUNRISE",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-06-30T23:59:59+01:00",
      "startDate": "2025-07-01T00:00:00+01:00"
    },
    "description": "The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized.\r\n\r\nFollowing consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force\u0027s long-term strategic direction regarding IT service management and asset tracking solutions.\r\n\r\nContinuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request",
    "id": "CCM/1314",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "ln2 3tl"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Single tender action (below threshold)",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-06-30T12:00:00+01:00"
    },
    "title": "Software Support and Maintenance for ITSM",
    "value": {
      "amount": 29000,
      "currency": "GBP"
    }
  }
}