Complaints Handling Satisfaction Survey

{
  "buyer": {
    "id": "GB-GOR-D1117",
    "name": "OFFICE OF RAIL REGULATION"
  },
  "date": "2025-02-07T10:34:32Z",
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  "parties": [
    {
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        "countryName": "England",
        "locality": "London",
        "postalCode": "E14 4QZ",
        "streetAddress": "25 Cabot Square"
      },
      "contactPoint": {
        "email": "procurementteam@orr.gov.uk"
      },
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      "identifier": {
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        "scheme": "GB-GOR"
      },
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      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "classification": {
      "description": "Survey services",
      "id": "79311000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-03-31T23:59:59+01:00",
      "startDate": "2025-03-24T00:00:00Z"
    },
    "datePublished": "2025-02-07T10:34:32Z",
    "description": "The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers\u0027 experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.",
    "documents": [
      {
        "datePublished": "2025-02-07T10:34:32Z",
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        "documentType": "tenderNotice",
        "format": "text/html",
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        "language": "en",
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      },
      {
        "documentType": "biddingDocuments",
        "format": "application/msword",
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      },
      {
        "documentType": "biddingDocuments",
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      },
      {
        "documentType": "biddingDocuments",
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      },
      {
        "documentType": "biddingDocuments",
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      }
    ],
    "id": "ORR/CT/24-84",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (below threshold)",
    "status": "active",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-02-21T12:00:00Z"
    },
    "title": "Complaints Handling Satisfaction Survey",
    "value": {
      "amount": 120000,
      "currency": "GBP"
    }
  }
}