Supply, Implementation of a Customer Relationship Management Solution

{
  "buyer": {
    "id": "GB-CFS-59659",
    "name": "Dover District Council"
  },
  "date": "2025-01-20T15:57:12Z",
  "id": "3cabf7c3-6ee5-4e2b-8f83-e89a6164fb46-818704",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-6b933946-e5e3-4bdb-9d54-c601d75dfbd1",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Whitfield, Dover",
        "postalCode": "CT16 3PJ",
        "streetAddress": "Council Offices, White Cliffs Business Park"
      },
      "contactPoint": {
        "email": "dean.coulls@dover.gov.uk",
        "name": "Dean Coulls",
        "telephone": "+44 7701294353"
      },
      "details": {
        "url": "http://www.dover.gov.uk/"
      },
      "id": "GB-CFS-59659",
      "identifier": {
        "legalName": "Dover District Council"
      },
      "name": "Dover District Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "IT services: consulting, software development, Internet and support",
        "id": "72000000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Software package and information systems",
      "id": "48000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-05-31T23:59:59+01:00",
      "startDate": "2025-07-20T00:00:00+01:00"
    },
    "datePublished": "2025-01-20T15:57:12Z",
    "description": "Dover District Council (\"the Council\") wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council\u0027s requirements.\r\n\r\nThe Contract is anticipated to commence June 25 and will continue for a period of three years with the option to extend for a further 24 months (in 12 monthly increments).\r\n\r\nTender returns are to be completed and submitted electronically via the Kent Business Portal www.kentbusinessportal.org.uk by no later than 12:00pm on 4th March 2025.",
    "documents": [
      {
        "datePublished": "2025-01-20T15:57:12Z",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/3cabf7c3-6ee5-4e2b-8f83-e89a6164fb46"
      }
    ],
    "id": "KBPDOVER-DN759736-48347153",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "England"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (above threshold)",
    "status": "active",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-04T12:00:00Z"
    },
    "title": "Supply, Implementation of a Customer Relationship Management Solution",
    "value": {
      "amount": 240000,
      "currency": "GBP"
    }
  }
}