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CRM Helpdesk Software

H M REVENUE & CUSTOMS

Buyer Contact Info

Buyer Name: H M REVENUE & CUSTOMS

Buyer Address: 100 PARLIAMENT STREET, LONDON, SS991AA, England

Contact Email: it-customer-engagement@hmrc.gov.uk

Status
complete
Procedure
selective
Value
1569600.0 GBP
Published
23 Oct 2025, 16:13
Deadline
11 Jul 2025, 11:00
Contract Start
15 Oct 2025, 23:00
Contract End
16 Oct 2029, 22:59
Category
goods
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Deskpro Ltd
Official Source
Open Contracts Finder

Description

Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service . Contract term is 36 months with the option for an additional 12 month extension

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
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