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WTE IT Service Desk Instances

NHS England

Buyer Contact Info

Buyer Name: NHS England

Buyer Address: 7-8 Wellington Place, Leeds, LS1 4AP, GB

Contact Name: NHSE DDAT Commercial Team

Contact Email: england.commercialqueries@nhs.net

Status
complete
Procedure
selective
Value
228862.52 GBP
Published
04 Apr 2025, 16:35
Deadline
05 Feb 2025, 12:00
Contract Start
01 Mar 2025, 00:00
Contract End
28 Feb 2026, 23:59
Category
n/a
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Freshworks Inc.
Official Source
Open Contracts Finder

Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

Linked Documents

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Opportunity Context

Raw Notice JSON

Expand raw payload 
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        "startDate": "2025-03-01T00:00:00Z"
      },
      "date": "2025-03-28T00:00:00Z",
      "datePublished": "2025-04-04T17:35:16+01:00",
      "documents": [
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          "datePublished": "2025-04-04T17:35:16+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "2",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905"
        },
        {
          "description": "REDACTED C347595 DD_3243484_ NHS England - Freshworks - G-Cloud - Freshdesk (Clean Draft) (1) (002) (1)",
          "format": "application/pdf",
          "id": "3",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/af8c53fc-3856-4b5e-9355-ad2f537d779e"
        }
      ],
      "id": "ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2-2",
      "status": "active",
      "suppliers": [
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          "id": "GB-CFS-200526",
          "name": "Freshworks Inc."
        }
      ],
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        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-241000",
    "name": "NHS England"
  },
  "date": "2025-04-04T17:35:16+01:00",
  "id": "1e63790e-b288-41e2-be67-ac02912e8905-838726",
  "initiationType": "tender",
  "language": "en",
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        "countryName": "GB",
        "locality": "Leeds",
        "postalCode": "LS1 4AP",
        "streetAddress": "7-8 Wellington Place"
      },
      "contactPoint": {
        "email": "england.commercialqueries@nhs.net",
        "name": "NHSE DDAT Commercial Team"
      },
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      "identifier": {
        "legalName": "NHS England"
      },
      "name": "NHS England",
      "roles": [
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    {
      "address": {
        "streetAddress": "\"2950 S. Delaware Street, Suite 201\r\n\r\nSan Mateo California 94403"
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        "legalName": "Freshworks Inc."
      },
      "name": "Freshworks Inc.",
      "roles": [
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      "startDate": "2025-03-01T00:00:00Z"
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    "description": "IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).",
    "id": "CF-2957000D0O000000rwimUAA",
    "items": [
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        "deliveryAddresses": [
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            "postalCode": "LS1 4AP"
          },
          {
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            "region": "England"
          }
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        "id": "1"
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    ],
    "minValue": {
      "amount": 101134.52,
      "currency": "GBP"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-02-05T12:00:00Z"
    },
    "title": "WTE IT Service Desk Instances",
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      "amount": 228862.52,
      "currency": "GBP"
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  }
}