GB-Sheffield: Customer Experience Contact Centre

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2029-01-31T23:59:59Z",
        "startDate": "2026-02-01T00:00:00Z"
      },
      "date": "2025-11-27T00:00:00Z",
      "datePublished": "2025-12-01T14:30:48Z",
      "documents": [
        {
          "datePublished": "2025-12-01T14:30:48Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1"
        },
        {
          "description": "Please follow this link to view the notice.",
          "documentType": "tenderNotice",
          "id": "2",
          "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=997687102"
        }
      ],
      "id": "ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-328177",
          "name": "Vonage Business Limited"
        }
      ],
      "value": {
        "amount": 92940,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-312651",
    "name": "British Business Bank PLC"
  },
  "date": "2025-12-01T14:30:48Z",
  "id": "1ca92347-3dfb-42c2-a059-43b25379cca1-874200",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99",
  "parties": [
    {
      "address": {
        "countryName": "UK",
        "locality": "Sheffield",
        "postalCode": "S1 2GQ",
        "streetAddress": "Steel City House, Steel City House"
      },
      "contactPoint": {
        "email": "Procurement@british-business-bank.co.uk",
        "name": "Procurement",
        "telephone": "01142062134"
      },
      "id": "GB-CFS-312651",
      "identifier": {
        "legalName": "British Business Bank PLC"
      },
      "name": "British Business Bank PLC",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "New Voice Media House\n        Jays Close\n        Basingstoke\n        Hampshire\n        RG22 4BS"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-CFS-328177",
      "identifier": {
        "legalName": "Vonage Business Limited"
      },
      "name": "Vonage Business Limited",
      "roles": [
        "supplier"
      ]
    }
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  "tag": [
    "award"
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  "tender": {
    "additionalClassifications": [
      {
        "description": "Telecommunications network",
        "id": "32412100",
        "scheme": "CPV"
      },
      {
        "description": "Wireless telecommunications system",
        "id": "32510000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Telecommunications system",
      "id": "32524000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-01-31T23:59:59Z",
      "startDate": "2026-02-01T00:00:00Z"
    },
    "description": "Customer Experience Contact Centre Omnichannel and SUL HUB Telephony\r\n\r\nAdditional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.",
    "id": "BIP997687102",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "Yorkshire and the Humber"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Not specified",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-09-29T00:00:00+01:00"
    },
    "title": "GB-Sheffield: Customer Experience Contact Centre",
    "value": {
      "amount": 92940,
      "currency": "GBP"
    }
  }
}