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Payment Provider for GOV.UK Pay

Government Digital Service

Buyer Contact Info

Buyer Name: Government Digital Service

Buyer Address: 10 Whitechapel High St,, London, E1 8QS, England

Contact Name: Commercial Team

Contact Email: gds-digital-buyer@digital.cabinet-office.gov.uk

Status
active
Procedure
selective
Value
49212000.0 GBP
Published
12 Mar 2025, 17:02
Deadline
19 Mar 2025, 23:59
Contract Start
07 Jul 2025, 23:00
Contract End
07 Jul 2028, 22:59
Category
services
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
n/a
Official Source
Open Contracts Finder

Description

Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended). Background Information GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone. Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services. The platform has processed over 94 million transactions since September 2016, with a total value of £6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport. Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money. Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day. Opportunity Details The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements. The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options. The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract. The Contract will be between the successful Supplier and the Contracting Authority. The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract. The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015. The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements). Additional information: All clarification questions and bids should be emailed to gds-digital-buyer@digital.cabinet-office.gov.uk, referencing WP2236 'Clarification' or WP2236 'Bid' in the email Subject.

Linked Documents

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Opportunity Context

More Information Links

External Link: https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de

Link Description: Opportunity notice on Contracts Finder

Documents

Document Description: Opportunity notice on Contracts Finder

Document Description: Attachment 1 - About the Procurement

Document Description: Attachment 2 - How to Bid

Document Description: Attachment 3 - Statement of Requirements

Document Description: Attachment 4 - Selection Questionnaire

Document Description: Attachment 5a - Pricing Matrix

Document Description: Attachment 5b - Pricing Matrix

Document Description: Attachment 5c - Pricing Matrix

Document Description: Attachment 5d - Pricing Matrix

Document Description: Attachment 6 - Technical Evaluation Criteria

Document Description: Attachment 7 - Award Form

Document Description: Attachment 8 - Security Schedule

Document Description: Attachment 9 - Social Value

Document Description: Attachment 10 - GOV PAY T&C issues table

Document Description: Mid-tier Core Terms

Document Description: Mid-Tier Special Terms

Document Description: Mid-Tier_Schedule_13__Contract_Management

Document Description: Annex 2 - Security Management Plan Template

Document Description: Mid-Tier Award Form

Document Description: Please find responses to stage 1 clarification questions - attached.

Raw Notice JSON

Expand raw payload
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    "description": "Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations.  GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended).\r\n\r\nBackground Information\r\n\r\nGOV.UK Pay (\u0027Pay\u0027) is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone.\r\n\r\nPay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services.\r\n\r\nThe platform has processed over 94 million transactions since September 2016, with a total value of \u00a36 billion GBP. Services using GOV.UK Pay include HM Passport Office\u0027s Apply for a passport.\r\n\r\nPay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money.\r\n\r\nWhilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day. \r\n\r\nOpportunity Details\r\n\r\nThe Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements. \r\n\r\nThe contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options.\r\n\r\nThe Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract. \r\n\r\nThe Contract will be between the successful Supplier and the Contracting Authority. \r\n\r\nThe Contract is being offered under HMG\u0027s \u0027The Mid-Tier Contract\u0027 as adapted for this procurement and attached as part of the Bid Pack,  which will govern any resultant Contract.\r\n\r\nThe Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015. \r\n\r\nThe Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements).\r\n\r\nAdditional information: All clarification questions and bids should be emailed to gds-digital-buyer@digital.cabinet-office.gov.uk, referencing WP2236 \u0027Clarification\u0027 or WP2236 \u0027Bid\u0027 in the email Subject.",
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