← Back to opportunities

Remote Support Tool

ESSEX COUNTY COUNCIL

Buyer Contact Info

Buyer Name: ESSEX COUNTY COUNCIL

Buyer Address: County Hall, CHELMSFORD, CM1 1LX, England

Contact Name: Cara Gale

Contact Email: cara.gale@essex.gov.uk

Status
complete
Procedure
selective
Value
34455.65 GBP
Published
19 Aug 2025, 16:46
Deadline
16 Jun 2025, 11:00
Contract Start
31 Aug 2025, 23:00
Contract End
31 Aug 2027, 22:59
Category
services
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Phoenix Software Limited
Official Source
Open Contracts Finder

Description

Tool to enable engineers to remote onto an end users device to resolve issues

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-08-31T23:59:59+01:00",
        "startDate": "2025-09-01T00:00:00+01:00"
      },
      "date": "2025-08-19T00:00:00+01:00",
      "datePublished": "2025-08-19T17:46:25+01:00",
      "documents": [
        {
          "datePublished": "2025-08-19T17:46:25+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6"
        }
      ],
      "id": "ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02548628",
          "name": "Phoenix Software Limited"
        }
      ],
      "value": {
        "amount": 34455.65,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/EQQe36T5",
    "name": "ESSEX COUNTY COUNCIL"
  },
  "date": "2025-08-19T17:46:25+01:00",
  "id": "0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6-859953",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "CHELMSFORD",
        "postalCode": "CM1 1LX",
        "streetAddress": "County Hall"
      },
      "contactPoint": {
        "email": "cara.gale@essex.gov.uk",
        "name": "Cara Gale"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/EQQe36T5",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/EQQe36T5",
        "legalName": "ESSEX COUNTY COUNCIL",
        "scheme": "GB-SRS"
      },
      "name": "ESSEX COUNTY COUNCIL",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Blenheim House\r\nYork Road\r\nPocklington\r\nYork\r\nYO42 1NS"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-02548628",
      "identifier": {
        "id": "02548628",
        "legalName": "Phoenix Software Limited",
        "scheme": "GB-COH"
      },
      "name": "Phoenix Software Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Software package and information systems",
      "id": "48000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-08-31T23:59:59+01:00",
      "startDate": "2025-09-01T00:00:00+01:00"
    },
    "description": "Tool to enable engineers to remote onto an end users device to resolve issues",
    "id": "D060PC",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "East of England"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-06-16T12:00:00+01:00"
    },
    "title": "Remote Support Tool",
    "value": {
      "amount": 34455.65,
      "currency": "GBP"
    }
  }
}