← Back to opportunities

Restart Scheme Extension Customer Satisfaction Survey

Department of Works & Pensions

Buyer Contact Info

Buyer Name: Department of Works & Pensions

Buyer Address: Caxton House, London, SW1H 9NA, GB

Contact Name: DWP Commercial

Contact Email: cdabbser.businessservices@dwp.gov.uk

Status
complete
Procedure
selective
Value
256149.0 GBP
Published
10 Oct 2025, 14:36
Deadline
11 Sep 2025, 22:45
Contract Start
11 Sep 2025, 23:00
Contract End
11 Sep 2027, 22:59
Category
services
CPV
73110000 - Research services
Region
n/a
Awarded To
IFF Research Ltd
Official Source
Open Contracts Finder

Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-09-11T23:59:59+01:00",
        "startDate": "2025-09-12T00:00:00+01:00"
      },
      "date": "2025-09-12T00:00:00+01:00",
      "datePublished": "2025-10-10T15:36:34+01:00",
      "documents": [
        {
          "datePublished": "2025-10-10T15:36:34+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4"
        }
      ],
      "id": "ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-326103",
          "name": "IFF Research Ltd"
        }
      ],
      "value": {
        "amount": 256149,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-326102",
    "name": "Department of Works \u0026 Pensions"
  },
  "date": "2025-10-10T15:36:34+01:00",
  "id": "0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4-867764",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70",
  "parties": [
    {
      "address": {
        "countryName": "GB",
        "locality": "London",
        "postalCode": "SW1H 9NA",
        "streetAddress": "Caxton House"
      },
      "contactPoint": {
        "email": "cdabbser.businessservices@dwp.gov.uk",
        "name": "DWP Commercial"
      },
      "id": "GB-CFS-326102",
      "identifier": {
        "legalName": "Department of Works \u0026 Pensions"
      },
      "name": "Department of Works \u0026 Pensions",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "5th Floor The Harlequin Building, 65 Southwark Street, London, England, SE1 0HR SE1 0HR"
      },
      "id": "GB-CFS-326103",
      "identifier": {
        "legalName": "IFF Research Ltd"
      },
      "name": "IFF Research Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Research services",
      "id": "73110000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-09-11T23:59:59+01:00",
      "startDate": "2025-09-12T00:00:00+01:00"
    },
    "description": "A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.",
    "id": "CF-0003600DQH00000FUqLV2A1",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a dynamic purchasing system",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2025-09-11T23:45:00+01:00"
    },
    "title": "Restart Scheme Extension Customer Satisfaction Survey",
    "value": {
      "amount": 256149,
      "currency": "GBP"
    }
  }
}