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Provision to renew the existing eTVD and mobile ticket scanning app

WEST MIDLANDS TRAINS LIMITED

Buyer Contact Info

Buyer Name: WEST MIDLANDS TRAINS LIMITED

Buyer Address: 2nd Floor St Andrew's House, London, UKI31, EC4A3AG, United Kingdom

Contact Name: Sidharth Narayanan

Contact Email: sidharth.narayanan@wmtrains.co.uk

Status
complete
Procedure
limited
Value
n/a
Published
23 Dec 2025, 23:05
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72230000 - Custom software development services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

This is a renewal of the existing electronic Ticket Validation Database (eTVD) and mobile ticket scanning app offered by The Ticket Keeper Limited. This provides essential barcode scanning services allowing our gate lines to effectively recognize and process barcode tickets, and enables our staff on trains and at gatelines to be able to scan tickets using a handheld scanner / app on their phone. Almost two-third of journeys on LN&WMR are fulfilled to barcode tickets. This will extend the coverage by 12 months from February 2026 to January 2027 calendar months.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: This is a variation to extend the existing contract. Variation of the essential barcode scanning services allowing our gate lines to effectively recognize and process barcode tickets, and our staff on trains and at gate lines to be able to scan tickets using a handheld scanner / app on their phone.

Lot 1 Has Options: No

Raw Notice JSON

Expand raw payload
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        "streetAddress": "2nd Floor St Andrew\u0027s House"
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      "contactPoint": {
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      "id": "72230000",
      "scheme": "CPV"
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    "description": "This is a renewal of the existing electronic Ticket Validation Database (eTVD) and mobile ticket scanning app offered by The Ticket Keeper Limited. \nThis provides essential barcode scanning services allowing our gate lines to effectively recognize and process barcode tickets, and enables our staff on trains and at gatelines to be able to scan tickets using a handheld scanner / app on their phone. Almost two-third of journeys on LN\u0026WMR are fulfilled to barcode tickets.\nThis will extend the coverage by 12 months from February 2026 to January 2027 calendar months.",
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        "description": "This is a variation to extend the existing contract. \nVariation of the essential barcode scanning services allowing our gate lines to effectively recognize and process barcode tickets, and our staff on trains and at gate lines to be able to scan tickets using a handheld scanner / app on their phone.",
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    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Negotiated without publication of a contract notice",
    "procurementMethodRationale": "West Midland Trains is in the process of transferring from private sector ownership to public sector ownership under the Department for Transport. As part of this transition , responsibility of the existing contract for ticket validation database and ticketscanning app must continue without interruption to ensure operational continuity and compliance with statutory and regulatory obligations.\nThere is insufficient time to design, advertise, run, evaluate and award a compliant procurement procedure prior to the transfer date (February 1st 2026). The authority is not permitted to let new contracts during the transition period but is permitted to make a direct award to ensure continuity.\nThe authority considers that the proposed direct award is justified under Regulation 15 of the Utilities Contracts Regulations 2016.\nthe circumstances giving rise to the urgency are:\n* the transfer from private to public ownership, which constitutes an exceptional and time critical event.\n*the urgency was not caused by West Midland Trains actions or inaction and could not reasonably have been mitigated through advance planning within the available timeframe.\nWest Midland Trains therefore consider the conditions for a direct award under Regulation 15 of the Utilities Contracts Regulations 2016 are met, and that publication of this transparency notice under Regulation 16 is appropriate to ensure openness and compliance with procurement law",
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    "status": "complete",
    "title": "Provision to renew the existing eTVD and mobile ticket scanning app"
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}