Fournet Managed Servuce

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  "buyer": {
    "id": "GB-FTS-143536",
    "name": "The Police and Crime Commissioner for Humberside"
  },
  "contracts": [
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      "dateSigned": "2025-10-30T00:00:00Z",
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  "date": "2025-12-23T11:41:09Z",
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  "ocid": "ocds-h6vhtk-05dd9c",
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      "address": {
        "countryName": "United Kingdom",
        "locality": "Cottingham",
        "postalCode": "HU165SN",
        "region": "UKE12",
        "streetAddress": "The Lawns, Harland Way"
      },
      "contactPoint": {
        "email": "abbie.carlisle@humberside.police.uk",
        "name": "Abbie Carlisle"
      },
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        "url": "https://www.humberside-pcc.gov.uk/"
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        "locality": "Sheffield",
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  "tender": {
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      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "description": "We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.",
    "id": "3197-2025",
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      "scheme": "CELEX"
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    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
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        },
        "description": "Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal.\nThe below response times are also included with this contract:\n\u2022 P1 - Same day response no fix time. Next day response for faults reported after 15:00\n\u2022 P2 - Next day response no fix time\n\u2022 P3 - 5-day response no fix time\nTelephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).",
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Fournet Managed Servuce"
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}