ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

{
  "buyer": {
    "id": "GB-COH-IP031452",
    "name": "ROCHDALE BOROUGHWIDE HOUSING LIMITED"
  },
  "date": "2025-12-18T09:46:59Z",
  "id": "084163-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f898",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "31452 R",
          "scheme": "GB-CHC"
        },
        {
          "id": "PHLB-2332-YGZR",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Rochdale",
        "postalCode": "OL16 2UP",
        "region": "UKD37",
        "streetAddress": "Unique Enterprise Centre"
      },
      "contactPoint": {
        "email": "rbh.procurement@rbh.org.uk",
        "name": "RBH Procurement"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-IP031452",
      "identifier": {
        "id": "IP031452",
        "scheme": "GB-COH"
      },
      "name": "ROCHDALE BOROUGHWIDE HOUSING LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-02-09T23:59:59Z"
    },
    "description": "Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.\nService to be Provided:\nCall handling of repairs reported between the hours of 17.00 \u0026 08.00 (Mon-Fri) \u0026 24 hours (Sat - Sun) every week throughout the year including Bank Holidays \u0026 RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-12-18T09:46:59Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "084163-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/084163-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-13T17:00:00Z"
    },
    "hasRecurrence": true,
    "id": "DN799696",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKD"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 45,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "maxExtentDate": "2028-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "1 x 12 month extension available"
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amountGross": 495878.4,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2028-10-01T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "Please register your interest on The Chest portal.\nPlease go to www.the-chest.org.uk to access the tender documentation.\nPlease can all correspondence relating to the ITT be communicated via The Chest portal\u0027s messaging service.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-01-16T17:00:00Z"
    },
    "title": "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service",
    "value": {
      "amountGross": 495878.4,
      "currency": "GBP"
    }
  }
}