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BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council

Buyer Contact Info

Buyer Name: Westminster City Council

Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom

Contact Email: buyingteam@westminster.gov.uk

Status
active
Procedure
open
Value
99000.0 GBP
Gross: 118800.0 GBP
Published
18 Dec 2025, 09:01
Deadline
13 Jan 2026, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79342300 - Customer services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/084114-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 99,000.00

Lot 1 Value (Gross): GBP 118,800.00

Lot 1 Contract Start: 2026-01-19T00:00:00+00:00

Lot 1 Contract End: 2026-07-17T23:59:59+01:00

Lot 1 SME Suitable: Yes

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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