QQ25/019 Provision of an Out of Hours Repairs Call Centre

{
  "buyer": {
    "id": "GB-PPON-PTDD-5754-QXLV",
    "name": "Tamworth Borough Council"
  },
  "date": "2025-12-17T10:36:08Z",
  "id": "083670-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f775",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Tamworth",
        "postalCode": "B79 7BZ",
        "region": "UKG24",
        "streetAddress": "Marmion House, Lichfield Street"
      },
      "contactPoint": {
        "email": "procurement@tamworth.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PTDD-5754-QXLV",
      "identifier": {
        "id": "PTDD-5754-QXLV",
        "scheme": "GB-PPON"
      },
      "name": "Tamworth Borough Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab\u2019s Law.  The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.",
    "documents": [
      {
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-9295",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9295"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-9296",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9296"
      },
      {
        "datePublished": "2025-12-17T10:36:08Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "083670-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/083670-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-28T12:00:00+00:00"
    },
    "id": "ocds-h6vhtk-05f775",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Postal and telecommunications services",
            "id": "64000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKG2"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "The Award Criteria will be Price 40% Quality 55% Social Value 5%.  There are 5 Quality Questions to answer."
        },
        "contractPeriod": {
          "endDate": "2028-04-30T23:59:59+01:00",
          "maxExtentDate": "2029-04-30T23:59:59+01:00",
          "startDate": "2026-05-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "1 Year"
        },
        "status": "active",
        "value": {
          "amount": 30000,
          "amountGross": 36000,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "Quotations MUST be made in either pdf format or in a format which is compatible with Office 365 and documents submitted electronically via the in-tend portal at https://in-tendhost.co.uk/tamworthbc by 12 noon on Wednesday 28 January 2026.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-01-28T12:00:00+00:00"
    },
    "title": "QQ25/019 Provision of an Out of Hours Repairs Call Centre",
    "value": {
      "amount": 30000,
      "amountGross": 36000,
      "currency": "GBP"
    }
  }
}