Buyer Name: The Swaythling Housing Society Ltd (Trading as Abri)
Buyer Address: Collins House, Bishopstoke Road, Eastleigh, UKJ35, SO50 6AD, United Kingdom
Contact Name: Laiza Mendiola
Contact Email: procurement.team@abri.co.uk
Contact Telephone: 03001231567
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
No linked documents found for this notice.
Lot LOT-0001 Status: complete
Award Title: Out of Hours Call Handling Service
{
"awards": [
{
"aboveThreshold": true,
"assessmentSummariesDateSent": "2025-12-12T00:00:00+00:00",
"contractPeriod": {
"endDate": "2029-03-31T23:59:59+01:00",
"maxExtentDate": "2036-04-01T23:59:59+01:00",
"startDate": "2026-04-01T00:00:00+01:00"
},
"date": "2025-12-10T00:00:00+00:00",
"documents": [
{
"datePublished": "2025-12-16T09:22:44Z",
"description": "Contract award notice on Find a Tender",
"documentType": "awardNotice",
"format": "text/html",
"id": "083126-2025",
"noticeType": "UK6",
"url": "https://www.find-tender.service.gov.uk/Notice/083126-2025"
}
],
"hasRenewal": true,
"id": "1",
"items": [
{
"additionalClassifications": [
{
"description": "Call centre",
"id": "79512000",
"scheme": "CPV"
},
{
"description": "Telephone operator services",
"id": "79511000",
"scheme": "CPV"
},
{
"description": "Telephone-answering services",
"id": "79510000",
"scheme": "CPV"
},
{
"description": "Telephone switchboard services",
"id": "64214200",
"scheme": "CPV"
},
{
"description": "Telephone network",
"id": "32551400",
"scheme": "CPV"
}
],
"id": "LOT-0001",
"relatedLot": "LOT-0001"
}
],
"mainProcurementCategory": "services",
"milestones": [
{
"dueDate": "2026-01-12T23:59:59+00:00",
"id": "1",
"status": "scheduled",
"type": "futureSignatureDate"
}
],
"relatedLots": [
"LOT-0001"
],
"renewal": {
"description": "Optional to extend up to 84 months"
},
"standstillPeriod": {
"endDate": "2025-12-29T23:59:59+00:00"
},
"status": "pending",
"suppliers": [
{
"id": "GB-COH-04415196",
"name": "Morgan Sindall Property Services Limited"
}
],
"title": "Out of Hours Call Handling Service",
"value": {
"amount": 2200000,
"amountGross": 2640000,
"currency": "GBP"
}
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "LOT-0001",
"value": 11
},
{
"id": "2",
"measure": "finalStageBids",
"relatedLot": "LOT-0001",
"value": 8
},
{
"id": "3",
"measure": "smeFinalStageBids",
"relatedLot": "LOT-0001",
"value": 6
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"relatedLot": "LOT-0001",
"value": 0
}
]
},
"buyer": {
"id": "GB-MPR-10237R",
"name": "The Swaythling Housing Society Ltd (Trading as Abri)"
},
"date": "2025-12-16T09:22:44Z",
"id": "083126-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-054603",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Eastleigh",
"postalCode": "SO50 6AD",
"region": "UKJ35",
"streetAddress": "Collins House, Bishopstoke Road"
},
"contactPoint": {
"email": "procurement.team@abri.co.uk",
"name": "Laiza Mendiola",
"telephone": "03001231567"
},
"details": {
"classifications": [
{
"description": "Public authority - sub-central government",
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE"
}
],
"url": "http://www.abri.co.uk"
},
"id": "GB-MPR-10237R",
"identifier": {
"id": "10237R",
"scheme": "GB-MPR"
},
"name": "The Swaythling Housing Society Ltd (Trading as Abri)",
"roles": [
"buyer"
]
},
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "W1W 8AJ",
"region": "UKI32",
"streetAddress": "Kent House"
},
"contactPoint": {
"email": "mspropservices.bidteam@morgansindall.com",
"telephone": "07816250357"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"url": "https://morgansindallpropertyservices.com",
"vcse": false
},
"id": "GB-COH-04415196",
"identifier": {
"id": "04415196",
"scheme": "GB-COH"
},
"name": "Morgan Sindall Property Services Limited",
"roles": [
"supplier"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.",
"id": "P/ABRI 1009/2025",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "LOT-0001",
"status": "complete"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Competitive flexible procedure",
"status": "complete",
"title": "Out of Hours Call Handling Service"
}
}