TSM and Customer Feedback Surveying Services

{
  "buyer": {
    "id": "GB-PPON-PZTX-9645-HPZJ",
    "name": "Connexus Homes Limited"
  },
  "date": "2025-12-15T16:05:29Z",
  "id": "083027-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f607",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Craven Arms",
        "postalCode": "SY7 9BW",
        "region": "UKG22",
        "streetAddress": "The Gateway, The Auction Yard"
      },
      "contactPoint": {
        "email": "procurement@connexus-group.co.uk",
        "name": "Jayne Stringer",
        "telephone": "03332313233"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PZTX-9645-HPZJ",
      "identifier": {
        "id": "PZTX-9645-HPZJ",
        "scheme": "GB-PPON"
      },
      "name": "Connexus Homes Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing\u2019s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Survey-services./P56N679C39\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/P56N679C39",
    "documents": [
      {
        "datePublished": "2025-12-15T16:05:29Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "083027-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/083027-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-09T17:00:00+00:00"
    },
    "id": "ocds-h6vhtk-05f607",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Survey services",
            "id": "79311000",
            "scheme": "CPV"
          },
          {
            "description": "Survey conduction services",
            "id": "79311200",
            "scheme": "CPV"
          },
          {
            "description": "Telephone survey services",
            "id": "79311210",
            "scheme": "CPV"
          },
          {
            "description": "Customer survey services",
            "id": "79342310",
            "scheme": "CPV"
          },
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKG"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Quality",
              "name": "Quality Written Submission",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Quality",
              "name": "Quality Presentation",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "maxExtentDate": "2030-03-31T23:59:59+00:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews."
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amountGross": 144000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/P56N679C39",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-01-16T15:00:00+00:00"
    },
    "title": "TSM and Customer Feedback Surveying Services",
    "value": {
      "amountGross": 144000.0,
      "currency": "GBP"
    }
  }
}