Buyer Name: Westminster City Council
Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom
Contact Email: buyingteam@westminster.gov.uk
Buyer Name: Westminster City Council
Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom
Contact Email: buyingteam@westminster.gov.uk
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
No linked documents found for this notice.
External Link: https://www.find-tender.service.gov.uk/Notice/081598-2025
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 99,000.00
Lot 1 Value (Gross): GBP 118,800.00
Lot 1 Contract Start: 2026-01-19T00:00:00+00:00
Lot 1 Contract End: 2026-07-17T23:59:59+01:00
Lot 1 SME Suitable: Yes
Document Description: Tender notice on Find a Tender
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