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Inbound Routing Platform

West Midlands Ambulance Service University NHS FT

Buyer Contact Info

Buyer Name: West Midlands Ambulance Service University NHS FT

Buyer Address: Trust HQ, Millennium Point, Waterfront Way,, Brierley Hill, UKG36, DY51LX, United Kingdom

Contact Name: Laura Johnson

Contact Email: laura.johnson@wmas.nhs.uk

Status
complete
Procedure
limited
Value
178346.0 GBP
Published
10 Dec 2025, 09:31
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
32524000 - Telecommunications system
Region
n/a
Awarded To
Vodafone in Health
Official Source
Open Find a Tender

Description

Inbound routing platform for calls

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: inbound routing platform for calls

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: up to 24 months in 2 x 12 monthly increments

Lot 1 Award Criterion (quality): Quality

Lot 1 Award Criterion (quality): Price

Raw Notice JSON

Expand raw payload 
{
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    {
      "id": "081311-2025-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01471587",
          "name": "Vodafone in Health"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "2",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 1
      }
    ]
  },
  "buyer": {
    "id": "GB-NHS-RYA",
    "name": "West Midlands Ambulance Service University NHS FT"
  },
  "contracts": [
    {
      "awardID": "081311-2025-1",
      "dateSigned": "2025-12-08T00:00:00Z",
      "id": "081311-2025-1",
      "status": "active",
      "value": {
        "amount": 178346,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-12-10T09:31:14Z",
  "id": "081311-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f266",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Brierley Hill",
        "postalCode": "DY51LX",
        "region": "UKG36",
        "streetAddress": "Trust HQ, Millennium Point, Waterfront Way,"
      },
      "contactPoint": {
        "email": "laura.johnson@wmas.nhs.uk",
        "name": "Laura Johnson"
      },
      "details": {
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Health",
            "id": "07",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.wmas.nhs.uk"
      },
      "id": "GB-NHS-RYA",
      "identifier": {
        "id": "RYA",
        "legalName": "West Midlands Ambulance Service University NHS FT",
        "scheme": "GB-NHS"
      },
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      "roles": [
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    },
    {
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        "countryName": "United Kingdom",
        "locality": "Berkshire",
        "postalCode": "RG14 2 FN",
        "region": "UK",
        "streetAddress": "Newbury"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-01471587",
      "identifier": {
        "id": "01471587",
        "legalName": "Vodafone in Health",
        "scheme": "GB-COH"
      },
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      "roles": [
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      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Brierley Hill",
        "postalCode": "DY5 1LX",
        "streetAddress": "Trust HQ, Millennium Point, Waterfront Way,"
      },
      "id": "GB-FTS-136529",
      "identifier": {
        "legalName": "West Midlands Ambulance Service University NHS FT"
      },
      "name": "West Midlands Ambulance Service University NHS FT",
      "roles": [
        "reviewBody"
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    }
  ],
  "tag": [
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  "tender": {
    "classification": {
      "description": "Telecommunications system",
      "id": "32524000",
      "scheme": "CPV"
    },
    "description": "Inbound routing platform for calls",
    "id": "0714-25-W",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "deliveryLocation": {
          "description": "Brierley Hill, West Midlands"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "400",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "600",
              "name": "Price",
              "type": "quality"
            },
            {
              "description": "600",
              "type": "price"
            }
          ]
        },
        "description": "inbound routing platform for calls",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "up to 24 months in 2 x 12 monthly increments"
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The procurement was published as a further competition process using the CCS FW RM6116 lot 4b inbound telephoney service.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Inbound Routing Platform"
  }
}