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Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number

LONDON NORTH EASTERN RAILWAY LIMITED

Buyer Contact Info

Buyer Name: LONDON NORTH EASTERN RAILWAY LIMITED

Buyer Address: West Offices, York, UKE21, YO16GA, United Kingdom

Contact Name: Anke Tymens

Contact Email: anke.tymens@lner.co.uk

Contact Telephone: +44 7725478497

Status
complete
Procedure
selective
Value
n/a
Published
09 Dec 2025, 16:47
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
30144200 - Ticket-issuing machines
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: Supply, installation, maintenance and support of smart ticket machines in LNER stations.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Raw Notice JSON

Expand raw payload
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    "title": "Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2  Reference number"
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}