Customer Research Surveys

{
  "buyer": {
    "id": "GB-CHC-RS007529",
    "name": "Karbon Homes"
  },
  "date": "2025-12-02T09:05:48Z",
  "id": "078720-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05ec7b",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PCDL-6326-LXPW",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Newcasle",
        "postalCode": "NE12 8EG",
        "region": "UKC22",
        "streetAddress": "Number 5"
      },
      "contactPoint": {
        "email": "Procurement@Karbonhomes.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.karbonhomes.co.uk/"
      },
      "id": "GB-CHC-RS007529",
      "identifier": {
        "id": "RS007529",
        "scheme": "GB-CHC"
      },
      "name": "Karbon Homes",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-19T23:59:59Z"
    },
    "description": "Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon\u0027s Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.\nSeveral customer survey types and methodologies make up our Customer Experience Framework: \n\u2022\tPerception surveys (Tenant Satisfaction Measures and Pulse)\n\u2022\tTransactional surveys (service specific following a transaction)\n\u2022\tOccasional ad hoc research surveys\nWe seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "technicalSpecifications",
        "id": "L-1",
        "url": "https://app.panacea-software.com/KarbonHomes/Login"
      },
      {
        "description": "All relevant documents in tender pack.",
        "documentType": "biddingDocuments",
        "id": "L-2",
        "url": "https://app.panacea-software.com/KarbonHomes/Login"
      },
      {
        "datePublished": "2025-12-02T09:05:48Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "078720-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/078720-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-12-19T12:00:00Z"
    },
    "id": "202506-GS128",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKC"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKE"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "10% of award based on method statement quality statement and meeting a pass/fail threshold of 1% of contract value being pledged.",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Cost of submission bid.",
              "name": "Commercial",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            },
            {
              "description": "8 questions varying from 7% - 6% of weighting which will contribute to award criteria, can be found in tender pack.",
              "name": "Quality Questions",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "maxExtentDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2026-03-09T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "2 x 12 months extension periods."
        },
        "status": "active",
        "value": {
          "amount": 330000,
          "amountGross": 396000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "https://app.panacea-software.com/KarbonHomes/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-01-02T12:00:00Z"
    },
    "title": "Customer Research Surveys",
    "value": {
      "amount": 330000,
      "amountGross": 396000,
      "currency": "GBP"
    }
  }
}